Education Learning Management Software Users Say Vendors are Respectful But Over-Promise: SoftwareReviews Report

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Sakai, PowerSchool Learning, Canvas, and Moodle named champions in 2020 Emotional Footprint Awards.

ELMS Emotional Footprint Diamond

SoftwareReviews announces its 2020 Education Learning Management Emotional Footprint Award winners, as determined by software users, who feel that four software vendors in the ELMS space have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the vendor champions are:

  • Sakai
  • PowerSchool Learning
  • Canvas
  • Moodle

The Emotional Footprint Awards are showcased in a report of software reviews focused on vendor relationships with software users from the customer’s point of view. Key takeaways from the ELMS software category highlight that vendors will do well with their customers if they focus on showing respect and over-delivering.

Sakai earned the top Emotional Footprint score of +88, winning first place in 23 of 25 reviewer categories, with highest scores for being fair and trustworthy. PowerSchool Learning, with an Emotional Footprint Score of +77, earned first place for saving time. Canvas did consistently well, earning second place for unique features, with an Emotional Footprint score of +71. Moodle also did consistently well, winning second-place position in many areas including integrity and client-friendly policies, with an Emotional Footprint score of +72.

About the Emotional Footprint Diamond and Emotional Footprint Awards

The Emotional Footprint Diamond illustrates the customer experience with software vendors, showing a complex relationship spanning procurement, implementation, service and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified for veracity. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory.

Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:
Leanne O’Brien
Director, Communications & PR
lobrien@infotech.com
1-888-670-8889 ext. 3409

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