Drawing insights from 151 IT professionals with direct experience in generative AI, the study delves into how IT organizations are integrating these tools, the benefits realized, and the challenges faced
LAFAYETTE, Colo., Aug. 20, 2024 /PRNewswire-PRWeb/ -- Enterprise Management Associates (EMA™), a leading IT and data management analyst research and consulting firm, today announced the release of a new research report, "Applying Generative AI to IT Operations," authored by Shamus McGillicuddy, vice president of research covering network management at EMA. Given the extreme interest in generative AI and the billions of dollars being invested in the technology, EMA decided to investigate how enterprise IT organizations are applying the technology to IT operations tasks and processes today.
Artificial intelligence (AI) has been a hot IT industry buzzword for many years, particularly in the context of AIOps (AI for IT operations). AIOps is primarily the application of machine learning and other advanced algorithms to IT telemetry data for event correlation, anomaly detection, problem isolation, root-cause analysis, and other operational use cases. AIOps promised to streamline and automate various aspects of IT management, and it continues to gain momentum in the industry.
More recently, the emergence of ChatGPT from OpenAI kicked interest in AI into overdrive. ChatGPT and the countless competing platforms that followed it to market leverage large language models (LLM) to power generative AI, a technology that can produce new content in response to user prompts.
EMA spoke to many IT professionals who are successfully applying consumer-facing, general-purpose generative AI tools to IT operations tasks. The research aimed to uncover how these technologies can be effectively applied to IT management.
Some of the key findings from this report include:
- Most IT professionals are using both general-purpose tools like ChatGPT and generative AI capabilities from their IT vendors
- The top challenges with applying generative AI to IT operations are validating quality of AI outputs, managing data quality, and integrating AI into tools and processes
- 93% believe it is at least somewhat important for their IT vendors to offer generative AI capabilities
- The two biggest potential benefits of applying generative AI to IT management tasks are the optimization of IT service performance and the improved alignment of IT with the business
"When IT leaders started telling EMA more than a year ago that their personnel were using premium ChatGPT subscriptions to create device configs and automation scripts, we knew the industry was on the verge of a revolution," McGillicuddy said. "This research explores how that revolution will proceed, assuming CIOs can navigate the adoption challenges and security risks."
This independent research, sponsored by NETSCOUT, offers a detailed analysis of the findings. Highlights from the report will be unveiled during a complimentary webinar on August 27. Interested parties can register at https://info.enterprisemanagement.com/applying-genai-to-it-ops-webinar-pr
For more information and to access the full report, please visit https://www.enterprisemanagement.com/research/asset.php/4490/Applying-Generative-AI-to-IT-Operations
About EMA
Founded in 1996, EMA is a leading IT analyst research firm that provides deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help their clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals, and IT vendors at https://www.enterprisemanagement.com
Media Contact
Raleigh Gould, Enterprise Management Associates, 303-543-9500, [email protected], https://www.enterprisemanagement.com
SOURCE Enterprise Management Associates
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