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Enabling Studio Now Available in Microsoft AppSource Store - The Power to Communicate with Customers Real Time in Microsoft Teams

Enabling Technologies, focused on Enabling Secure Productivity in the Cloud, to offer Enabling Studio webchat for Microsoft Teams. Customer Service Representatives and Support Desk Agents will now be able to handle on average 5X's more service requests and inquiries than a single human agent. The Enabling Studio Dashboard will integrate and run inside of the Microsoft Teams tab, queuing a team of agents to collaboratively answer chat requests, enable active conversations to be displayed in a tabbed interface, and collect information about the web visitor for analytics reporting.


News provided by

Enabling Technologies Corp

Jul 24, 2019, 00:00 ET

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Enabling Studio Webchat for Microsoft Teams
Enabling Studio Webchat for Microsoft Teams

ESTERO, Fla., July 24, 2019 /PRNewswire-PRWeb/ -- Enabling Technologies, focused on Enabling Secure Productivity in the Cloud, to offer Enabling Studio webchat for Microsoft Teams. Customer Service Representatives and Support Desk Agents will now be able to handle on average 5X's more service requests and inquiries than a single human agent. The Enabling Studio Dashboard will integrate and run inside of the Microsoft Teams tab, queuing a team of agents to collaboratively answer chat requests, enable active conversations to be displayed in a tabbed interface, and collect information about the web visitor for analytics reporting.

Simple and effective communication is essential to any business. Enabling Studio is a suite of tools that empowers you to build communication workflows that align to your business processes - all without having to engage a team of software developers to build your customizations. The Enabling Studio webchat app is now available in Microsoft AppSource store.

“We are excited to get our Enabling Studio App approved and certified by Microsoft to Integrate with Microsoft Teams. This is only the beginning as we envision adding bots and workflows customized with drag and drop so no programming will be necessary.”

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Support desks, sales teams, and customer service teams are just 3 examples where you could add Enabling Studio's webchat to provide a better user experience and improve communications within your organization. The App is easily added to your website or internal helpdesk portal to enable your website users to initiate webchat conversations with your team. The Enabling Studio Agent chat dashboard runs inside Teams in a tab, allowing your agents to answer webchat requests from inside the Teams user interface.

The customizable chat request form allows you to define exactly what questions you want a user to fill out before initiating a chat request. A flexible queuing system allows you to route incoming chat requests to the right team every time for the best possible customer experience. In the near future, Enabling Studio will empower your non-technical associates to build and optimize business process and workflows without the dependence of software developers.
Enabling Studio is very easy to get up and running from the Microsoft AppSource store: https://appsource.microsoft.com/en-us/product/office/WA200000159?src=wnblogmar2018&tab=Overview

Simply sign in to Enabling Studio with your Microsoft account to start your free 60 day trial for up to 5 users.

"We are excited to get our Enabling Studio App approved and certified by Microsoft to Integrate with Microsoft Teams. This is only the beginning as we envision adding bots and workflows customized with drag and drop so no programming will be necessary." states Brandon Schoch, Head Developer of Enabling Studio.

For more information about Enabling studio please visit: https://enablingstudio.com/

About Enabling Technologies:
Enabling Technologies is the leading Systems integrator of Microsoft Office 365 solutions. Enabling has 27 years of messaging and real-time communications experience and 2000+ deployments of Microsoft Teams/Skype for Business, Exchange and Exchange Unified Messaging and Office 365. Enabling's tried-and-true processes have helped customers minimize risk, maximize existing investments, and optimize the end-user UC experience. Enabling takes a life-cycle approach to tackling IT projects, mastering the technical components, while also optimizing the people and process side to technology rollouts to ensure successful user adoption. We specialize in secure Cloud solutions including Office 365 and hybrid migrations. Having Enabling design, implement, and proactively monitor your Office 365 and Skype for Business systems is the first step to changing the way your workforce thinks about communications, for the better. Enabling Technologies' staff is comprised of seasoned, certified IT professionals who work with a range of next-generation technologies and can recommend and implement the "right solution" for our customers. As validation, Enabling Technologies, a four-time recipient of the Microsoft Partner of the Year award, has provided professional services and solutions to organizations of various sizes from such diverse sectors such as government, legal, financial, pharmaceutical, manufacturing, education, and medical.

For additional information:
Elle DiCasparro - 443.625.5112 edicasparro(at)enablingtechcorp(dot)com

SOURCE Enabling Technologies Corp

Related Links

https://enablingstudio.com/

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