Fuelling this approach is our belief that the foundation of a healthy company is a satisfied and loyal customer base, and that customers should feel valued, understood and engaged.
LYON, France, and MIDDLETON, Wis. (PRWEB) February 08, 2019
Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it has been named a winner in the 2018-19 Cloud Awards Program in the B2B Customer Strategy category. The cloud computing awards recognizes excellence and innovation in cloud computing. The program accepts entries internationally and from organizations of every size.
“Over the past year and a half, Esker has placed a greater emphasis on customer experience, dedicating an entire team to this effort. Since then, we’ve developed and implemented a customer-first business approach across all levels of our company,” said Steve Smith, COO at Esker. “Fuelling this approach is our belief that the foundation of a healthy company is a satisfied and loyal customer base, and that customers should feel valued, understood and engaged. We’re thrilled that our approach has earned the recognition from the Cloud Awards.”
Esker’s team of customer experience ambassadors have pioneered a customer service experience strategy that encourages proactive customer engagement. The team provides trainings, dives deep into how Esker’s solutions affect customers’ business processes and previews any solution upgrades with customers prior to implementation.
Cloud Awards organizer Larry Johnson said: “It was an almost impossible task to decide which organizations were most worthy of an award, and to be recognized as a category winner demonstrates our belief in Esker’s commitment to excellence.”
Esker’s goal is that every interaction a customer has with the company should feel like a partnership and mutual commitment to helping the customer achieve success. The company-wide adoption of this customer experience-first mindset has left an impact on customers and company alike and remains a top priority for Esker as a whole, as the customer experience team continues to expand.
The Cloud Awards will return with a new program in late 2019 to continue its recognition of excellence in cloud computing. The Software as a Service Awards, judged in the spring, is currently accepting entries until the end of May 2019.
About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud.
The Software as a Service Awards is a sister program to the Cloud Awards, which specifically recognizes excellence in software solutions. The SaaS Awards program is currently open for entries, with a pending deadline at the end of May 2019.
Esker is a worldwide leader in cloud-based document process automation software, helping financial and customer service departments digitally transform their order-to-cash (O2C) and purchase-to-pay (P2P) cycles. Used by more than 6,000 companies worldwide, Esker’s solutions incorporate technologies like artificial intelligence (AI) to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. For more information on Esker and its solutions, visit http://www.esker.com. Follow Esker on Twitter @EskerInc and join the conversation on the Esker blog at blog.esker.com.