The Beryl Institute Unveils Comprehensive Report on Essential Hospitals' Practices to Enhance Human Experience in Healthcare
NASHVILLE, Tenn., July 15, 2024 /PRNewswire-PRWeb/ -- The Beryl Institute is proud to announce the release of a new report exploring the innovative practices of essential hospitals in improving the human experience in healthcare. This report delves into the critical efforts of safety-net hospitals to safeguard access to care and health equity, fulfilling their mission to serve and protect marginalized communities.
Essential hospitals, also known as safety-net hospitals, are pivotal in providing care to underserved and marginalized populations. These institutions are recognized for their commitment to delivering high-quality care to patients who face complex medical needs and significant socio-economic challenges. Despite financial limitations and staff shortages, essential hospitals excel in fostering environments of trust and delivering exceptional patient experiences.
The report by The Beryl Institute provides an in-depth analysis of how essential hospitals fulfill their strategic responsibilities through the lenses of the Experience Framework. By conducting a series of focus groups with leaders of experience programs and capturing the voices of patient and family advisors, the report offers valuable insights into the unique challenges and successes of these hospitals.
Key takeaways include:
- Commitment to the Underserved: Essential hospitals go above and beyond to create care environments that build patient trust and ensure positive experiences for the most vulnerable patients.
- Adaptability and Resilience: These hospitals have mastered the art of responding to external forces, focusing their efforts on controllable factors to achieve their safety-net missions.
- Community Engagement: Community involvement is central to essential hospital governance, bridging socio-economic gaps and promoting healthier communities.
- Dedicated Leadership: Experience efforts are driven by committed leadership teams and staff who prioritize quality and excellence for all patients, regardless of socioeconomic status.
"We believe this paper puts a stake in the ground for the unique and critical environment of our safety-net community and the importance of a commitment to experience," said Jason Wolf, President & CEO of The Beryl Institute. "This report provides a way to elevate and also celebrate the unique situations and actions essential hospitals take to ensure the best in experience for all in their care and all who serve."
About The Beryl Institute:
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.
We define the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve. You can follow The Beryl Institute on LinkedIn, Facebook, and Twitter (@BerylInstitute). Visit The Beryl Institute website at http://www.theberylinstitute.org.
Media Contact
Ola Kirk, The Beryl Institute, 1.866.488.2379, [email protected], www.theberylinstitute.org
SOURCE The Beryl Institute
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