etherFAX DirectFax Accelerates Business-Critical Communications During the COVID-19 Pandemic

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Government and Healthcare Organizations are Utilizing etherFAX's Secure Document Delivery Solutions to Keep Pace with Large Volumes of Correspondence

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“The coronavirus pandemic has exposed the fragility of traditional telephony infrastructure,” said Paul Banco, CEO and Co-Founder of etherFAX.

etherFAX today announced that its DirectFax™ solution is helping government and healthcare organizations manage the high volume of business-critical data being processed as a result of the coronavirus (COVID-19) pandemic. etherFAX’s cloud-based secure document delivery platform manages peak overflow fax operations and eliminates busy signals associated with traditional telephony infrastructure, enabling business continuity for organizations such as statewide unemployment offices and hospitals across the country.

“The coronavirus pandemic has exposed the fragility of traditional telephony infrastructure,” said Paul Banco, CEO and Co-Founder of etherFAX. “Limited PSTN-based fax numbers and systems simply cannot handle the increased number of documents being transmitted each day, such as patient information, test results, medical treatments, and unemployment benefits, creating more chaos during a highly stressful time.”

The etherFAX Secure Exchange Network (SEN) is the world's largest fax network, leveraging hybrid cloud technology to provide 100 percent secure communications. DirectFax via etherFAX SEN enables organizations to send and receive PHI directly to applications and devices with ultra-fast transmission speeds, guaranteed delivery, and end-to-end encryption. etherFAX SEN features built-in redundancy and eliminates the need for phone lines, fax boards, and servers.

Recently, a state unemployment department’s online system was overwhelmed when more than 72,000 people applied for unemployment insurance in one week. The department’s fax lines were constantly busy, making it difficult to submit unemployment claims. To streamline workflows and eliminate busy signals once and for all, etherFAX and its partner Instant InfoSystems supported the department’s transition to the etherFAX network in the cloud by implementing stratafax® Production Services, an enterprise-grade production fax solution powered by etherFAX. As a result, the department was able to keep pace with the high volume of faxes.

etherFAX also recently digitized workflows for Starling Physicians, a leading multispecialty group of medical providers. Starling Physicians required a solution that was digital and direct and integrated etherFAX DirectFax to deliver protected health information (PHI) and high-resolution documents faster and more securely.

“With etherFAX, we no longer experience busy signals,” said Tiffany Jaworski, Practice Manager at Vernon Pediatrics for Starling Physicians. “Even if an office’s network is offline, etherFAX will hold faxes in queue until we are back online.”

By leveraging the security of fax technology with the scalability of the cloud, healthcare organizations can utilize etherFAX DirectFax to deliver high-resolution, full color documents within seconds via SEN. etherFAX SEN is HIPAA, PCI DSS, and SOC 2 compliant and enables healthcare organizations to securely send and receive sensitive and unstructured data such as patient records, scripts, discharge summaries, medical forms, authorizations, prescriptions, and insurance claims.

etherFAX also allows organizations to send and receive high-resolution documents from today’s popular fax servers as well as third-party messaging platforms including Slack, Teams, Microsoft Fax, and mobile applications. Leveraging etherFAX SEN, organizations can send and receive faxes and PHI documents on Android and iOS mobile phones with near-diagnostic image quality. The etherFAX ecosystem continues to grow with more than six million connected endpoints and over four million connected endpoints within healthcare alone.

About etherFAX

Founded in 2009, etherFAX® offers a unique solution that extends existing fax server solutions to the cloud. By eliminating the need for costly network fax systems, such as fax boards and recurring telephony fees, etherFAX’s patented technology leverages the Internet to manage all business-critical fax communications. For more information, visit, follow us out on Twitter at, call us at 877-384-9866, or email

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Caroline Smith
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