“Louie Gravance has written the perfect story about how you can understand and implement the power of service to others in all parts of your life. I learned a lot reading this book...Service really is a Superpower.” - Lee Cockerell, EVP (Retired and Inspired), Walt Disney World®Resort
MEMPHIS, Tenn. (PRWEB) June 03, 2020
In a recent interview with Stephen Kirkpatrick at Executive Speakers Bureau, Disney keynote speaker Louie Gravance shares critical insights and stories on the power of great customer service that is both relevant and applicable in today’s new business landscape – insights and lessons that he also shares throughout his debut book “Service is a Superpower.”
In Service is a Superpower: Lessons Learned in Magic Kingdom, Louie Gravance uses his signature combination of humor and personal experience to narrate his journey through the realm of customer service. Part memoir, part self-help manual for businesses big and small, Gravance interweaves his tales of life at Disney theme parks with practical guidance gleaned during the course of a thirty-year career in the service and entertainment industries.
Gravance teaches us that the importance of delivering the finest service experiences possible is not just crucial for the livelihood of a company—it also leads to developing a culture of respect and responsibility that is so coveted in the corporate world today. Throughout the book, Gravance crafts an intriguing tale that demonstrates how working at Disney theme parks changed the way he viewed customer service and elucidates the transformational effects it can have on those who provide it.
Service is a Superpower is a personal history and guidebook of best industry practices, offering a unique spin on a tale as old as time, all presented in the tone and style that only Gravance can deliver. From entertainer to training designer for the Disney University in Orlando, Florida, he shares the stories and lessons that inform his central philosophy: great service serves the server first!
Service is a Superpower is available on Amazon and Mascot Books in both digital and paperback form. Additionally, Louie Gravance is available for live and virtual keynote presentations, sharing his wisdom and wit on creating WOW moments with your customers, and service with intention. As your team re-enters the workforce after this challenging time it will be imperative to re-establish who you are and what you are being for your customers and each other. To learn more about bringing Louie to your next event, visit executivespeakers.com or contact Stephen Kirkpatrick at (901) 754-9404 or stephen@executivespeakers.com.
ABOUT LOUIE GRAVANCE
Louie Gravance is often referred to as “the guy that can make the Disney service concepts work outside of Disney.” Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multi-million-dollar service campaigns for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories. Gravance has been credited with “literally changing the consciousness of business in America” through his service campaigns and initiatives. While corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there’s no business BUT show business!
ABOUT EXECUTIVE SPEAKERS BUREAU
Executive Speakers Bureau is proud to exclusively represent Louie Gravance for all keynote speaking engagements. We are a full-service speakers bureau, taking pride in our ability to provide world-class service as well as our ability to deliver today's foremost professional speakers and expert trainers to clients around the world. It is our commitment to provide our clients with unparalleled service, access to hundreds of motivational speakers worldwide, and individualized personal attention. For more information, visit https://www.executivespeakers.com or call us at (901) 754-9404.