EZLynx Partners with Vonage to Power Enhanced Customer Experiences for Insurance Providers

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Vonage Unified Communications and Programmable Voice Capabilities to Augment the EZLynx Agency Management System

EZLynx, a leading software solution for independent insurance agencies, is proud to announce that it has partnered with Vonage to seamlessly integrate unified communications and programmable voice capabilities into its EZLynx Management System. Designed to empower independent insurance agencies with the ability to streamline their business operations, the addition of the Vonage Business Communications (VBC) unified communications solution and the Vonage Voice API to EZLynx Management System will enhance the way agents connect with each other and with clients for an overall better experience.

With Vonage, EZLynx customers will have the ability to collaborate more efficiently, stay connected and create richer customer experiences through live interactive voice and video sessions— from anywhere, on a single platform.

The EZLynx Management System integration with VBC, with embedded programmable voice via APIs, enables enhanced features such as:

  • Customer Profiles – With incoming calls, customer information is automatically pulled up so conversations are productive from the very start.
  • Call routing – The ability to designate specific phone numbers for each client’s specific insurance need - life, commercial, auto, etc. - automatically routes call through an automated workflow to the correct areas of the operation.
  • Call logging (coming soon!) – Incoming and outgoing calls will be logged as system activities on the client’s record in EZLynx, creating a communication audit trail.
  • Call recording (coming soon!) – Calls can be recorded and saved to the client’s record in EZLynx.

“With Vonage, we are helping agents centralize all their customer interactions in the EZLynx platform,” said EZLynx Product Manager Derek Armentrout. “Information lookup, emails, texting, and now voice – it’s all in one place. This type of cloud-based, centralized communication is a growing need for insurance agencies of all sizes.”

“Now more than ever, insurance providers need to provide a personalized experience for their customers, with the ability to connect with them where they feel most comfortable,” said Curt Allen, SVP and Channel Chief for Vonage. “We’re pleased to partner with EZLynx to leverage the power of Vonage solutions with their innovative platform, driving a fully integrated agent experience and helping them to better serve their customers across any channel.”

To begin taking advantage of this new Vonage integration, visit http://www.ezlynx.com/vendors/vonage.html

About EZLynx

EZLynx is one of the leading software solutions for independent insurance agencies. In 2003, EZLynx pioneered real-time rating, enabling agents to generate quotes from multiple insurance carriers with a single data entry point. EZLynx has continued to create innovative software solutions that transform every facet of agency life, including agency management, client self-servicing, sales pipeline management, marketing and communications, accounting, eSignature, and more, all available on a unified, one platform solution. Over 20,000 agencies rely on EZLynx to provide more than 4 million home, auto, and package transactions every month. Learn more at EZLynx.com.

About Vonage

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, Australia and Asia. To follow Vonage on Twitter, please visit http://www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

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Jim England
EZLynx
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