Blue Bell, PA (PRWEB) May 25, 2020
E-SoftSys, Total Solutions Provider for the self storage industry and developer of Self Storage Manager, today announced the successful implementation of their Online Rental platform across 48 stores of ezStorage Corporation. With the outbreak of the COVID-19 pandemic and social distancing becoming the norm, offering contact-less rentals to customers has become the need of the hour for self-storage operators. ezStorage, which has been using Self Storage Manager for over 16 years, immediately recognized the need and along with E-SoftSys, made it a priority to implement the Online Rental platform.
“Given the unprecedented situation we are facing, our goal is to ensure the safety of our customers and employees,” said Todd Manganaro, CEO and President of ezStorage Corporation. “By implementing the Online Rental module from Self Storage Manager, we have been able to quickly transition to a contact-less rental process allowing our customers to complete the entire rental process online from their phone, tablet or desktop and move-in directly to their units, mitigating the need for person to person contact.”
“The economic impact of the COVID-19 pandemic and new government regulations has resulted in self-storage operators quickly offering alternate renting solutions,” said Kat Shenoy, President and CEO of Self Storage Manager. “We are one of the first management software companies in the self-storage industry to introduce a completely cloud-based Online Rental platform and in the past decade we have assisted several storage operators in quickly adapting to contact-less and paper less rentals. Many of our clients who had implemented our Online Rental platform well before the pandemic have seen a sudden spike in online rentals and are now averaging anywhere between 10-17 rentals per month per site.”
About ezStorage Corporation
Founded in 1988 and headquartered in Columbia, MD., ezStorage operates 48 self-storage facilities with over 44,000 units across Maryland and Virginia, particularly in the Washington D.C and Baltimore metro areas.
E-SoftSys offers a complete suite of products and services that include Self Storage Manager TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - QlikViewTM Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and Lead Aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.
Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting http://www.selfstoragemanager.com or Click here to email us.