Family-Culture and Innovation Drives HDIS to Succeed in 2020, Named “Top Workplace” in St. Louis

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St. Louis, MO based Home Delivery Incontinent Supplies Co. (HDIS) gives credit to their unique employees for creating a stronger culture in this new normal.

Our unique culture brought us closer together to create a safe environment to care for our customers and each other.

For the 9th year in a row, Home Delivery Incontinent Supplies Co. (HDIS), the country’s largest direct-to-consumer service for discreet home delivery of bladder control products, has been named to the Top Workplaces list hosted by the St. Louis Post Dispatch newspaper. For the last 9 years, the newspaper has partnered with Philadelphia-based Energage to determine top workplaces based on an employee survey process. HDIS is the only company in its category to make the list for nine consecutive years.

This year, almost 1500 companies were asked to participate, and 140 made the list. The survey focuses on workplace culture, and employees typically rate “connection” and “alignment” as more important qualities than benefits and pay. Approximately 70% of HDIS’ employees participated in the survey.

“HDIS has been guided by a family-helping-families philosophy since we opened our doors in 1986,” said Mark Nedvin, president of HDIS. “Never has that been more important than in 2020. While HDIS faced many of the same challenges as other companies during the pandemic, our unique culture brought us closer together to create a safe environment to care for our customers and each other during our new normal.”

Once a bustling, close-knit 300 person community, HDIS sent a third of the company home to work remotely, while creating a socially-distanced environment for those who continued to work in the office. “We were lucky that we had some previously unused office space and we were able to spread people throughout the building. Everyone shared ideas and thoughts about how to make HDIS safer, and pulled together to create our new work environment,” said Jennifer Hendricks, vice president of human resources at HDIS. “We are learning and implementing new things all the time.”

They continue to keep everyone close and involved through WebEx meetings, employee drive-throughs (to keep employees stocked with essentials like masks, cleanser, and toilet paper), and a new community intranet where everyone is kept up-to-date on business and personal news. “It’s the little things that keep us all connected, even though in some cases we are miles apart,” said Nedvin.

All that being said, no one is more appreciative that the employees at HDIS. Jacqueline Stricklin, HDIS customer care representative, spoke for everyone when she said, “I can truly say that I’ve never worked around a better group of co-workers ever! With all the loss, challenges and uncertainties, you all managed to make us feel really special and cared for. A big thank you!”

About HDIS:
HDIS (Home Delivery Incontinent Supplies Co.) is the leading national direct-to-consumer provider of adult incontinence and related products. Founded in 1986 and headquartered in Olivette, Missouri, HDIS provides customers with high-quality products and award-winning personalized customer service.

In 2016, HDIS was purchased by the Domtar Corporation, joining the Domtar Personal Care Division. Domtar is a leading provider of a variety of fiber-based products including communication, specialty and packaging papers, market pulp and absorbent hygiene products. Domtar’s annual sales are approximately $5.2 billion and its common stock is traded on the New York and Toronto Stock Exchanges.

The mission of HDIS is to be caring friends that make life fuller and easier for people with special health needs, their caregivers, and their families.

To learn more about HDIS, please visit or call 1-800-2MY-HOME (1-800-269-4663).

Angela Farrell, 314-997-8771 ext. 5208

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Jonathan Lindberg
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Angela Farrell
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