Financial First Responder Water and Power Community Credit Union Helps Those Who Help Others

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WPCCU is an essential business service that stands by their brand during this unprecedented time. The credit union’s slogan, “Human-centered banking,” means that they’re doing everything they can to take care of their members and employees.

WPCCU Sunset Branch member service

Our employees are financial first responders who have already helped thousands of members maneuver through this financial crisis by extending payment due dates, granting home mortgage forbearances, and approving emergency loans.

As a financial institution, WPCCU is an essential business service that remains open during the COVID-19 Pandemic. Standing by their brand during this unprecedented time, the credit union’s slogan, “Human-centered banking,” means that they’re doing everything they can to take care of their members and employees.

The credit union is helping those who are helping others – teams that keep the water and power flowing to homes, medical facilities and businesses. They’re helping members who are healthcare first responders, grocery cashiers, delivery drivers, and the thousands of others who are working from home and adapting to the new normal. Now with their emergency “Here4You Loan,” members have a safer financial option than a high-interest Payday Loan with expensive fees.

“Our employees are financial first responders,” said Barry Roach, President/CEO of WPCCU. “They’re taking care of the financial needs of those who are first responders. In fact, they have already helped thousands of our members maneuver through this financial crisis by extending payment due dates, granting home mortgage forbearances, and approving emergency loans.” Additionally, WPCCU frontline employees are being compensated with a 25% premium for stepping up to serve during this unprecedented time.

To help stop the spread of Coronavirus, frontline staff has been provided with masks, gloves, disinfectant wipes and hand sanitizer; plus social distancing protocols have been implemented. Most recently, germ barriers were installed at the desks of member service representatives to keep everyone safer. “Bandit barriers” at teller lines have already been in-place, helping with staff and member protection.

Members may perform everyday banking transactions through online digital channels and get help to navigate with at least 11 online tutorial videos. The tutorials cover how to register for online banking, how to mobile deposit a check, how to transfer funds, and how to make payments to their credit card. If needed, members can still call 24 hours a day at 800-300-9728, or visit a branch for in-person, financial assistance. Branch hours have been modified and can be found at wpccu.org.

About Water and Power Community Credit Union
Water and Power Community Credit Union (WPCCU), headquartered in Los Angeles, is committed to the safety and well-being of the Los Angeles Community, its members and staff. WPCCU was formed in 1936 by a group of employees of the Department of Water and Power in downtown Los Angeles. All people who live, work or go to school in Los Angeles County can open an account. Currently, assets are over $750 million and the credit union serves nearly 40,000 members.

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Delaine Valencia

Delaine Valencia
@wpccu
since: 03/2011
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