VANCOUVER, British Columbia, June 23, 2020 /PRNewswire-PRWeb/ -- Finn AI, a leading provider of AI powered customer service for banks and credit unions, today announced its banking chatbot is now available on the Genesys AppFoundry®, the industry's largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys® customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. Genesys is the global leader in cloud customer experience and contact center solutions that delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.
Finn AI easily integrates with Genesys Engage™ and the Genesys Cloud™ platform to enable organizations to deliver a seamless customer experience to bank customers as they move between chatbot and human support. In addition, the integrated solutions can help banks and credit unions save costs by using AI to automate their support offering and leverage advanced conversational banking capabilities without the need for investment in research and technical staff.
"Banking focused conversational AI is the fastest path to solving customer service problems for banks and credit unions," said Jake Tyler, co-founder and CEO of Finn AI. "By integrating AI with live agent hand-off, we're giving end customers a seamless experience as they flow between the AI chatbot and a live agent. At the same time, and just as powerful, banks can handle peak demands and changing situations, without the cost and time of adding more agents."
Finn AI provides an option for convenient self service and problem resolution 24/7 as branch activity shifts to digital by acting as the front-line for the customer support team by delivering automated service and intelligent routing for most common queries and tasks.
Banks and credit unions can rapidly introduce intelligent automation to their support team, using AI that is pre-trained on millions of real-world banking conversations and typically able to understand over 80% of queries out-of-the-box. The technology can capture and handle the repetitive queries that monopolize agent time and free live customer support to focus on important, meaningful conversations.
Visit the company's listing on the Genesys AppFoundry to learn more about the Finn AI integration with Genesys Engage and Genesys Cloud.
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About Finn AI
Founded in 2014, Finn AI is the leading AI-powered chatbot platform for banks and credit unions, working with top financial institutions including one of the largest US card networks, a top 10 US retail bank, ATB Financial, Banpro Grupo Promerica, Fidor Bank, KOHO, TymeBank and more. Banks and credit unions use the award-winning Finn AI chatbot to transform and deepen customer engagement, while delivering the operational efficiencies and cost savings of conversational AI. For more information visit finn.ai.
SOURCE Finn AI
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