First American Earns Highest Honors from the Association of TeleServices International

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Financial Services Provider Brings Home 8th Consecutive Year Win

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Leading payment technology provider First American Payment Systems, L.P. is widely acknowledged for its standout customer service, and this year is no exception. For the 8th consecutive year, First American has achieved the prestigious Call Center Award of Distinction from the Association of Teleservices International (ATSI).

Going far and above the transactional nature of typical call center support, First American’s call center team has once again broken its own record for excellence, all while taking exceptional care of its client base.

First American’s Call Center has not only added to its seven-year running streak as a Call Center of Distinction; in addition, this year, First American – the only financial services provider on ATSI’s coveted award winner list – also earned Top Score honors in its award category.

“The award is an independent seal of approval, helping small- to medium-sized business owners with service they expect and entrusting their merchant services needs to First American,” said Brian Dorchester, Executive Vice President of Operations. “Particularly in a business climate still adapting to the impact of Covid-19, this distinction is one of the most solid indicators to show business owners that First American is here to service their needs.”

The ATSI Award of Distinction evaluates agent interaction with callers by an independent panel of judges which evaluates agents on their ability to provide an enhanced caller experience and deliver service with courtesy, call etiquette, and the use of proper call techniques, as well as response time and accuracy.

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About First American Payment Systems – Technology Driven Payments
First American Payment Systems, L.P., headquartered in Fort Worth, Texas, is a global payment technology company providing leading integrated payment solutions to more than 164,000 merchants throughout the Americas and Europe. First American provides partner and merchant payment solutions that include a robust set of in-store, online and mobile payment solutions paired with the latest in payment security, across a wide range of verticals. Backed by award-winning customer service, merchants and partners have access to our U.S. based Customer Call Center 24/7/365. For more information, visit http://www.first-american.net.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator-based services including call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

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Shelley Hulme
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