Freedom Debt Relief Raises the Bar on User Experience with Best-in-Class Client Dashboard

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Debt settlement market leader sets new standard for client engagement

Freedom Debt Relief is part of Freedom Financial Network, LLC, a family of companies providing innovative solutions that empower people to move forward towards a better financial future. For people struggling with debt, the custom Freedom Debt Relief program offers the chance to significantly reduce and resolve what they owe more quickly than they could on their own.

Freedom Debt Relief

The new dashboard experience redefines how FDR clients engage with their debt settlement program, allowing them to better monitor their progress and understand their goals.

Freedom Debt Relief (FDR), the market leader in debt settlement, is raising the user experience bar in its industry with the introduction of its next-generation client dashboard.

The dashboard, completely redesigned and rebuilt, includes improved features that give every client greater insight into their debt settlement journey, according to Sean Fox, co-president of FDR. The dashboard provides access to valuable information and financial education resources, and simplifies control over key administrative tasks. Based on feedback from clients, Fox says, these new features vastly improve the client experience with better communication, access and transparency.

Freedom Debt Relief’s best-in-class debt settlement program helps people find a way out of significant credit card debt without declaring bankruptcy or taking out a loan. The company negotiates with creditors to reduce what clients owe, helping them become debt-free faster and for less than they would by making minimum payments.

The new dashboard experience redefines how FDR clients engage with their program, explains Fox. Key features include:

  • Always-available, real-time account status and financial insights
  • Useful financial tools and education, delivered through a combination of videos, articles and interactive wizards
  • Easy-to-navigate, understandable graphics

“Innovation in client dashboards is common, but definitive, quantitative results showing the success of the innovation are not as common in the debt industry,” Fox states. “Our initial results confirm that clients are better able to monitor their progress and understand their goals as they move through the FDR program.”

  • 96% registration and initial use rate
  • 30.4% increase in user engagement each session
  • 58% of active clients log in each month

“Involving clients in their financial lives, and empowering them with information they need to make good decisions, is essential in our business,” says Andrew Housser, FDR co-founder and co-CEO. “We're proud to offer the most advanced client dashboard experience in the industry. This optimized client experience speaks directly to our efforts to improve and transform our clients’ financial lives.”

Offering an alternative to credit counseling, debt consolidation and bankruptcy, Freedom Debt Relief’s debt settlement program recently became the first business in the debt negotiation industry to negotiate more than $10 billion in total consumer debt.

Consumers who have successfully completed the FDR program report that they are significantly more financially capable, have significantly less stress about their finances, and feel significantly better about their personal lives than consumers in similar debt hardship who did not enroll in the program. The study conducted for Freedom Debt Relief by the L. William Seidman Research Institute, the consultancy arm of the W. P. Carey School of Business at Arizona State University, found that graduates of the FDR debt settlement program scored 24 percent higher than their counterparts on the Financial Capability Scale. The survey tool, developed by the University of Wisconsin-Madison's Center for Financial Security, measures financial capability of individuals. Higher scores indicate more financial capability.

Freedom Debt Relief
Co-founded by Andrew Housser and Brad Stroh, Freedom Debt Relief part of Freedom Financial Network, LLC, a family of companies providing innovative solutions that empower people to move forward towards a better financial future. For people struggling with debt, the custom Freedom Debt Relief program offers the chance to significantly reduce and resolve what they owe more quickly than they could on their own. For more information about the company and its services, see http://www.freedomdebtrelief.com/faq.

Headquartered in San Mateo, California, Freedom Debt Relief also operates an office in Tempe, Arizona, and employs more than 2,400. The company has been voted one of the best places to work in both the San Francisco Bay area and the Phoenix area for several years.

Contact: Michael Micheletti, mmicheletti@freedomfinancialnetwork.com or 415-359-6985

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Michael Micheletti

Aimee Bennett
Fagan Business Communications
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