Front Desk Supply Identifies Technology and Sustainability as Top Emerging Hospitality Supply Trends in 2023

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San Diego-based hospitality supplier reports a higher volume of customer-partner requests for technology implementations to enhance customer service and sustainability initiatives for growing co-friendly guest expectations

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“The pandemic forced guests to adopt virtual interactions with hotel properties,” said Mark Zisek, Director of Commercial Operations, Front Desk Supply. “Similar to how we saw the entire industry switch from physical keys to electronic key inserts, we expect to see more shifts to RFID cards.”

Front Desk Supply, a leading hospitality supplier based in San Diego, CA, is seeing a growing focus by hospitality executives and front desk managers for a more integrated technological guest experience and additional requests for sustainable hotel supplies.

“Just like the internet boom of the 90s that shifted reservation requests from phone calls to online, the pandemic forced guests to adopt new ways of virtual interactions with hotel properties,” said Mark Zisek, Director of Commercial Operations, Front Desk Supply. “We expect to see more sweeping shifts, similar to how we saw the entire industry switch from physical keys to electronic key inserts and now RFID cards that guests wave in front of their hotel room doors,” Zisek added.

Popular technology trends in the new year include eco-friendly products, QR code implementation, and other smart tech, giving guests a new way to experience their stay with limited interaction with hotel staff.

Front Desk Supply, noting that hospitality levels are already close to pre-pandemic numbers and will likely exceed pre-pandemic numbers in 2023, recognizes that new and upcoming independent businesses will need time to adjust to increased numbers and the new demands of technology.

“We believe these implementations will lead to heighten customer satisfaction and ease staffing requirements, which have been challenging post-pandemic across many facets of the hospitality industry,” said Zisek.

A steady rise in hospitality numbers also means that hoteliers are looking to revamp their services altogether, from valet and concierge to marketing, branding, food and beverage, and additional in-room services.

To support hotel managers who are preparing to make large technological adaptations, Front Desk Supply is offering a discount of $75 off a $600 order for the month of December.

Front Desk Supply is an industry leader in hospitality supplies, offering a wide variety of non-paper items such as laundry bags, staff name tags, staff ID badges, food and beverage items, key cards, and PPE.

About Front Desk Supply

Front Desk Supply has over 50 years of Sales, Marketing and Advertising, and Operations experience, along with the wealth of knowledge that comes from producing millions of products for thousands of hotels in the hospitality industry.

Their focus on building customer relationships is ingrained in all employees. Putting the customer first and offering a unique perspective to any situation is a hallmark of Front Desk Supply. Front Desk Supply excels in providing multiple complementary products – it makes for a one-stop shopping experience for customers and ensures messaging flows consistently across products. They expertly offer recommendations that make good business sense.

Front Desk Supply: Making hotels more profitable and their guests’ stays more memorable®.

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