“I want the people answering the phones at veterinary clinics to set expectations and make clients aware that they will be having a different phone experience than when they called a year ago,” Myers noted. “And in the same vein, clients should also know that they should be booking two months ahead
SAN DIEGO (PRWEB) September 10, 2020
GeniusVets to Host Wendy Myers For Webinar Wednesday
20-Year Veterinary Industry Trainer to Share Tips on Communication
The shift to curbside service for veterinarians has been widely discussed. However, not as many clients and veterinarians have grasped the fact that call volumes have increased by 104% (more than doubled) at practices across the country. Communications expert Wendy Myers has been tapped to piggyback on the previous GeniusVets “Phone Frenzy” webinar, sharing more tips on how to handle the increased call volume with finesse.
As the owner of Communication Solutions for Veterinarians, a certified veterinary journalist and author of five books, and a former partner in an AAHA-accredited specialty and emergency hospital, Myers is uniquely poised to add input on how to handle client interactions during this chaotic time.
“I want the people answering the phones at veterinary clinics to set expectations and make clients aware that they will be having a different phone experience than when they called a year ago,” Myers noted. “And in the same vein, clients should also know that they should be booking two months ahead due to the current backlog.”
The advice given during the webinar will include how to handle high call volume, veterinary phone etiquette, schedule optimization, how to use technology to save money and client services team efficiencies, enlisting an equal balance of excellent medical service and customer service, and how to overcome a 3-month schedule backlog.
GeniusVets—the top-performing marketing agency serving the veterinary industry—is hosting Wendy Myers as part of their Webinar Wednesday series on September 16 from 4-5 PST.
Reservations are required and space is limited. To register for this webinar, visit https://www.geniusvets.com/webinar.
GeniusVets is the premier platform that connects pet parents with quality veterinarians and proven pet care advice from DVMs. The mission of GeniusVets is to create better pet health by educating and uniting pet owners and veterinarians. For more information about GeniusVets, visit geniusvets.com.