"Customer satisfaction is a core mission of Gleim, and our company is committed to providing the best experience to all our customers,” said Lorie M. Gleim, CEO.
GAINESVILLE, Fla. (PRWEB) May 28, 2021
Gleim, a market leader in accounting exam prep, has been named the Gold Stevie® Award winner for Customer Service Department of the Year in the 19th Annual American Business Awards®. The Stevie awards are the world’s premier business awards, drawing over 12,000+ nominations across all categories.
In selecting Gleim as the Gold Award Winner, the judges recognized Gleim’s commitment to customers across all aspects of its business. The primary focus of all Gleim employees is creating a positive customer experience—not only those working directly with customers, but also those implementing technology, creating content, marketing, and shipping the product.
“Customer satisfaction is a core mission of Gleim, and our company is committed to providing the best experience to all our customers,” said Lorie M. Gleim, CEO. “By focusing on this core value, we’ve been able to achieve a 99% customer satisfaction rating and are the most recommended exam prep provider. This award validates the success with which we’ve met this commitment and confirms we continue to shine as an industry leader.”
Accounting certifications are generally pursued by candidates who already work full-time or have other personal or professional commitments. While candidates are perfectly capable of studying on their own, they are more successful when given individualized support, enhanced by unique product features and a high level of personalized customer service.
A customer-focused approach is embedded into the Gleim process at every level—from their Personal Counselors, who go beyond traditional customer service and act as career coaches, to their Access Until You Pass® guarantee, which allows customers access to their course with no additional fees until their exam is passed.
What the judges had to say about Gleim’s accomplishments this past year during the pandemic:
- “Amazing service provided to its customers during a very difficult time in people’s lives. Not only juggling a new work/life balance from home, but continuing their education.”
- “Extraordinary effort in the most challenging of circumstances.”
- “The performance of responsiveness and delivery accuracy is stunning and way above industry averages. The focus on the values I am sure contributes and the testimonials echo the virtues presented by Gleim.”
“This year’s Stevie-winning nominations in The American Business Awards are testament to the ingenuity, the commitment, the passion, the adaptability, and the creativity of the American people. We look forward to celebrating this year’s winners during our virtual ceremony on June 30,” said Stevie Awards president Maggie Gallagher.
About Gleim Exam Prep
Gleim creates online self-study courses for accounting certification exams, including the CPA, CMA, CIA, and EA. For 45+ years, our mission has been to maximize knowledge transfer while minimizing our customers’ time, frustration, and cost.
Start earning your certification at http://www.gleim.com.
About the Stevie Awards
Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations.
Learn more about the Stevie Awards at http://www.StevieAwards.com.
Details about The American Business Awards and the list of 2021 Stevie winners are available at http://www.StevieAwards.com/ABA.