Customers can easily and seamlessly overlay TeleMonitor's cloud solution on their existing telephony and data infrastructure; hence, users can access and monitor from anywhere and at any time; resulting in a significant increase in capacity, productivity and usage.
DALLAS (PRWEB) March 12, 2019
OnviSource announced today that a global investment management company has deployed OnviSource TeleMonitor to automate management of calls for its investment analyst workforce, improve their productivity in accessing, monitoring and recording calls, and to reduce operating expenses. TeleMonitor empowers the firm’s analysts and administrators to transition from manual call management, legacy telephony, limited capacity, restricted capabilities in accessing and monitoring calls, and higher costs of operation to TeleMonitor cloud-based and automated features that are highly scalable and cost effective.
Conventional call recording and monitoring solutions lack automated call management capabilities. They monitor and record calls passively and statically. TeleMonitor, on the other hand, provides automated and schedule-driven call management to set up calls dynamically and securely, and to manage conferencing and distribution of calls to any specific list of users. Users can dynamically access and monitor individual calls or a community of calls, undetected.
Customers can easily and seamlessly overlay TeleMonitor cloud solution on their existing telephony and data infrastructure; hence, users can access and monitor from anywhere and at any time; resulting in a significant increase in capacity, productivity and usage. All calls and user transactions related to accessing and monitoring calls are systematically recorded and properly archived by TeleMonitor for easy retrieval. Big data from a high volume of recordings is managed through automated purging and archiving, thus preserving valuable IT resources.
“We are pleased to assist our client in their strategic transition to cloud and automation. Both are critical initiatives in any Digital Transformation strategy,” stated Art Yri, OnviSource CTO. “TeleMonitor is built on our ia.Enterprise platform that offers AI-driven solutions in customer experience management and robotic process automation, providing the investment firm with the option to utilize our Intellecta™ multichannel analytics, leverage their recorded data, and produce actionable intelligence and valuable insights for their analysts; as well as automating their business processes to improve productivity.”
TeleMonitor, as standalone or in combination with other ia.Enterprise automation and analytics solutions, addresses challenges faced by other financial markets, contact centers, media outlets, intelligence agencies and law enforcement.
For more than a decade, OnviSource has enabled several hundred small-to-large companies across a broad range of industries to cost-effectively manage, automate and improve their customer experience and business processes by offering advanced solutions in multichannel data and media capture, unification, analysis, decision making and automation for their entire enterprise, including their contact centers, back offices and IT organizations.
OnviSource ia.Enterprise Intelligently Automated (IA) Solutions offer next-generation Workforce Optimization and Workforce Management (WFO/WFM), all-inclusive Teleservice Customer Engagement Management, Multichannel Customer Engagement Analytics, intelligently automated Customer Survey, Process Automation through Robotic Process Automation (RPA) and Intelligent Process Automation (IPA), and Intelligent Virtual Agent (IVA). The Company delivers its solutions as software products, cloud or Software-as-a-Service (SaaS), managed services, or any combination.
OnviSource’s special Advantage Plus Program assures solutions work for customers’ specific needs by offering a series of customer assistance programs with no obligations, including consultation, proof-of-concept, and hands-on operation assistance. OnviSource is headquartered in Plano, Texas (North Dallas area), with an additional operation center in Oklahoma.
Deborah Cromwell, Marketing Manager