Go Answer Transitions 75% of Workforce into Remote Work Environment

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Leading contact center shifts the majority of its workforce into remote environment to maximize safety of its employees and provide ongoing client support.

Leading outsourced contact center shifts to remote environment

We’re committed to maximizing the safety of our team members, keeping jobs protected and ensuring continuity of business, said Adam Alovis, CEO of Go Answer

Go Answer, a leading provider of 24/7 contact center solutions announced today that it has successfully transitioned over 75% of its operations to a secure, remote work environment.

These additional measures and precautions ensure that employees can work virtually while continuing to provide exceptional support to the clients who need them during the current coronavirus pandemic, and in the event additional situations arise.

“After weeks of testing, we are thrilled to report that these arrangements have proven effective. We’re committed to maximizing the safety of our team members, keeping jobs protected and ensuring continuity of business,” said Adam Alovis, CEO of Go Answer. “Our technology has enabled us to remain operational in a fully virtual environment. But as flexible as our technology is, it is the unprecedented coordinated effort within the organization which allowed us to expedite this transition so successfully throughout a fluid situation.”

Known for its ability to provide award-winning 24/7 live answering services, custom contact center solutions, and live chat for companies ranging in size from Fortune 500 to small businesses. This conversion to a virtual infrastructure was paramount for the company to continue providing uninterrupted service to its portfolio of law firms, property managers, ecommerce, medical, and home servicing companies.

Go Answer secured virtual workstations as early as February in anticipation of a partial or total need to virtualize operations. Technology allowed for a swift and relatively easy transition, but the true stars have been the agents and leadership teams. Their ability to seamlessly adapt to remote work has allowed Go Answer to continue providing superior customer support with little to no disruption to service levels.

For more information on Go Answer, please visit the company’s website or follow them on Facebook.

About Go Answer

Go Answer is a leading provider of 24/7 bilingual contact center solutions servicing thousands of businesses across North America. Go Answer is headquartered in Garden City, New York., with additional state-of-the-art centers in South Florida and Saint Lucia. Fueled with a mission to empower clients to scale quickly with live agents, coupled with a strong foundation of cutting-edge proprietary technology has positioned Go Answer as the preferred outsourced solution in the United States.

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Stephanie Impostato
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