GoCardless Adds DocuSign to Its Expanding List of U.S. Businesses Simplifying Recurring Payment Processes

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GoCardless disrupts antiquated global payments market by streamlining payment processes for U.S. businesses conducting global transactions

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While credit and debit cards have been the go-to option, these have proven to be costly, cumbersome, and outright antiquated for cross-border recurring transactions. This is why an increasing number of U.S.-based businesses, such as DocuSign, TripAdvisor and SurveyMonkey, have chosen GoCardless.

GoCardless, the global leader in recurring payments, announced today that U.S.-based company DocuSign (NASDAQ: DOCU) is deploying GoCardless’ SaaS-based payments platform to simplify the recurring payment process for its European customer base.

DocuSign customers will access the GoCardless platform through Zuora, enabling DocuSign customers throughout the UK and Europe to select Bank / Direct Debit as an alternate payment option to credit/debit cards and PayPal. Zuora’s cloud-based software enables DocuSign to fully automate its recurring billing, collections, quoting, revenue recognition, and subscription metrics.

“In the current booming subscription-based economy, American businesses are increasingly looking for a better way to take international recurring payments,” said Hiroki Takeuchi, CEO of GoCardless. “While credit and debit cards have been the go-to option, these have proven to be costly, cumbersome, and outright antiquated for cross-border recurring transactions. This is why an increasing number of U.S.-based businesses, such as DocuSign, TripAdvisor and SurveyMonkey, have chosen GoCardless. Our platform takes the pain out of the recurring payment processes for businesses – eliminating unnecessary customer churn from payments and significantly reducing transaction costs. I am thrilled to have DocuSign as a new customer, and anticipate many more U.S.-based global businesses to turn to GoCardless to solve their recurring payment needs.”

To date, a quarter of DocuSign’s new customers in the UK and Europe have chosen to pay with Direct Debit through GoCardless when presented with the option. This echoes findings from recent Global Payment Preferences research report conducted by YouGov and GoCardless, which shows that at least one third of consumers are likely to choose Bank Debit/Direct Debit to pay for online subscriptions. The report surveyed more than 12,000 consumers across 10 global markets.

Further research on business payer preferences across these same markets shows that in the U.S., Direct Debit is the second most popular payment method for B2B-based online subscriptions, regular business bills and invoices, and installment plans, such as business loans or equipment purchases. Failure rates for Direct Debit are typically four times lower than that of credit cards and automated payment structures through Direct Debit also prove to drastically reduce late customer payments.

“We want our global customers to have access to simple and easy payment methods when purchasing DocuSign,” said Robin Joy, SVP of Digital, Demand & Web Sales at DocuSign. “We’re delighted to be working with GoCardless to offer bank debit as a payment option throughout the UK and Europe to ensure customers are able to complete quick and easy transactions with DocuSign.”

About GoCardless
GoCardless is a global leader in recurring payments. GoCardless' global payments network and technology platform take the pain out of getting paid for businesses with recurring revenue. More than 40,000 businesses worldwide, from multinational corporations to SMBs, transact through GoCardless each month, and the business processes $10 billion of payments each year. With the expansion of its business into the U.S. market in 2019, GoCardless now integrates with Automated Clearing House (ACH) Network for electronic fund transfers. GoCardless is headquartered in London and has offices in France, Australia, Germany, and in the United States. For more information, please visit https://gocardless.com/.

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Peter Gorman
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