WEST CHESTER, Pa., March 8, 2019 /PRNewswire-PRWeb/ -- Michael Bradley, Sales Associate at Green Lawn Fertilizing and Green Pest Solutions, was awarded a Disney trip valued at $5,000 at the company's annual company kickoff meeting on February 26th. Mike's "Rolling Out the Red Carpet" idea came to light after reading the book "Be Our Guest" by Theodore Kinni.
Michael Bradley could not have been happier and more appreciative to accept the grand prize. He shared his feelings after the kickoff meeting on his Facebook page along with an awesome picture with his son and oversized novelty check, "I'm extremely blessed and lucky to work for a company that not only appreciates its employees, but rewards them. This week I won a work contest and received a $5,000 trip to Disney! Working at Green Lawn Fertilizing / Green Pest Solutions is one of the best things that has ever happened to me and my family. I am extremely appreciative and excited to see what the future holds."
The Be Our Guest Disney Challenge was a company-wide contest created to help bring new ideas which could be implemented into the business and help improve Green Lawn Fertilizing and Green Pest Solutions. Participants were asked to read the book "Be Our Guest" and come up with three ideas that could be used to help improve any aspect of the business. President, Matt Jesson, spoke about how important getting ideas from all company employees was during his kickoff speech. "Our goal at Green Lawn and Green Pest is to reinvent the company every year so that we can improve our service for team members and customers! This contest is one avenue that we use to get valuable feedback from our team members. We received nearly 100 great ideas in our Be Our Guest Challenge!"
Disney is well known for having intense training for all new employees. Many new hires at Disney World are required to tour the amusement park (40 square miles) so they know where everything is. They also learn about other job functions outside of their own to get a better understanding of their co-workers daily roles. Disney takes a great deal of pride in themselves and their superior customer service. They coined the term Guestology which Disney calls: the art and science of knowing and understanding customers. They also emphasize that no organization can succeed without a great workforce (AKA at Disney as cast members).
Mike's idea included implementing similar practices to the Green Lawn and Green Pest on-boarding process for all new hires, including meeting with everyone on the senior management team, cross training between Green Pest and Green Lawn as well as a day in the field with a technician. This helps new hires learn more about each position as well as the person behind all the hard work that happens at Green Lawn Fertilizing and Green Pest Solutions! As the company has already brought on more than 40 new hires in 2019, the new onboarding process that Mike Bradley helped shape has been instrumental in getting new team members off and running! Due to Mike Bradley's $5,000 idea the company made three key changes in the business:
1) Upgraded day 1 onboarding training
2) An added leadership training day
3) Improved 30 day training calendars in all departments
The Be Our Guest Challenge is just one of many ways that Green Lawn and Green Pest award and incentive their team members. The company has an annual awards dinner where it recognizes employee excellence across 25 categories. Everything from top production to top sales to the unsung hero are recognized among winners. Smaller contests are conducted among teams to reach a weekly or monthly goal and twice a year the company runs a week long sales blitz where all the members of the winning team win a paid day off.
2018's Be Our Guest challenge was so successful that, Matt Jesson at the company kickoff meeting announced a new book related contest for 2019. A copy of the book "The Service Culture Handbook" by Jeff Toister was given to each of the 150+ team members in attendance at the company kickoff meeting and a new $5,000 trip will be up for grabs to the person with the absolute best idea to improve the Green Lawn and Green Pest customer experience.
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Green Lawn Fertilizing and Green Pest Solutions is an independent lawn and pest control company that was founded in 2004. Under the leadership of Matt Jesson, President and Owner of Green Lawn Fertilizing / Green Pest Solutions, the company has grown to over 130 team members and over 80 service vehicles in its fleet. They have a mission to become the leader in the lawn and pest industry by providing superior customer service. Over the last several years, highly reputable publications have taken notice of the company succeeding in that mission. For six consecutive years the company received the Inc. 5000 award for being recognized as one of the 5,000 fastest growing private companies in the America. In 2018, Green Pest Solutions was named "Best of Philly Earth-Friendly Exterminator" by Philadelphia Magazine and in 2017 they were named "Best Pest Control" by Philly.com. In 2017, the company received the "Customer Service Excellence" Award by the Greater Philadelphia Chamber of Commerce.
http://www.greenlawnfertilizing.com
SOURCE Green Lawn Fertilizing
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