GRM Information Management and Forrester to Host Webinar: "COVID-19 has put healthcare under a microscope. Where are the biggest cracks?"

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Healthcare experts to discuss pressures on healthcare providers in managing data, legacy IT networks, electronic health records and billing; amid COVID-19, data-management complexity accelerates in tandem with rise of telehealth and patient-privacy mandates

Amid virus spread, a problem that has vexed healthcare for some 10 years -- the need for new IT systems to support digital processes -- is being exacerbated.

GRM Information Management, a leader in enterprise-content management, and Forrester Research will host a roundtable discussion on fast-emerging stresses on the healthcare industry, as well as the potential technological solutions to consider over the next 24 months.

Expert Panelists:

  • Jim Leonard, GRM Healthcare Practice Lead (former hospital CIO)
  • Doug Turner, former CIO of HCA Physician Services
  • Cheryl McKinnon, Forrester Research, Principal Analyst, Enterprise Architecture
  • Jeff Becker, Forrester Research, Senior Analyst, eBusiness & Healthcare Channel Strategy
  • Dr. Anthony E. Napolitano, Johns Hopkins All Children’s Hospital, Chair of Department of Pediatric Medicine

COVID-19 is healthcare’s ultimate challenge – testing the industry’s capacity like never before to maintain accurate records, effectively communicate with patients and provide quality care. The panelists will explore the operational and technological weaknesses exposed by the virus and potential solutions for building technological roadmaps for the coming 24 months.

Amid virus spread and industry consolidation, enterprise content management is front and center when it comes to the efficiency and performance of the U.S. healthcare system. The pressures on the industry emanate from a collision of three forces: growing demand for quality care both virtually and in-person; a surge in patient and care-provider data; and unprecedented need for effective data management at a time when no single information standard is in place (to support COVID-19 tracing, accurate diagnoses, and proper treatment regimens).

As a result, a problem that has vexed the healthcare industry for some 10 years – the need for new IT systems to support fully digital processes – is being exacerbated. A fragmented healthcare system is creating reams of unstructured data in the form of e-mails, phone calls, handwritten notes, audio recordings, Word documents, faxes, analog data, et al. The healthcare system’s inability to handle timely reporting of test results to support virus tracing is a microcosm of the broader issue facing the industry: fragmented data in non-conforming formats that, in turn, create information bottlenecks and force costly workarounds.

Though unstructured data complies with health privacy standards, it doesn’t conform to digital data formats. It’s also more susceptible to error. Traditional software and data analytics programs have difficulty reading unstructured data and organizing in ways easily understood by hospitals and other care providers.

Wednesday, August 19, 2020
2-3 p.m. ET, roundtable discussion

Register for webinar via following link:
Note: If unable to attend, please register in advance to receive a link to a recording of the webinar.

Mike Aaron
VP, Marketing
GRM Information Management

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