Groove is One of the Highest-Rated North America Customers’ Choice Providers in the 2020 Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation Report

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Sales engagement platform shares North American Customers’ Choice distinction with HubSpot, Oracle, and Salesforce

“We are deeply honored to have been recognized by our customers for sales force automation. CRM platforms are only valuable to a company if employees use them, and we are proud to have solved this challenge for our customers.”- Chris Rothstein, CEO of Groove

Groove, the leading sales engagement platform for enterprises using Salesforce®, today announced that it is one of the highest-rated North America Customers’ Choice providers in the December 2020 Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation report. Groove received a 4.7 out of 5 rating from peer-sourced reviews included in the 2020 Gartner Peer Insights report for the Sales Force Automation category. Groove shares the North America Customers’ Choice distinction for Sales Force Automation with HubSpot, Oracle, and Salesforce.

Groove’s extends the power of Salesforce, the world’s leading CRM platform, by automating workflows, accelerating sales productivity, and increasing the value of an enterprise’s investment in sales force automation. By acting as a seamless engagement layer, Groove plays an important role in helping its customers accelerate Salesforce adoption across sales, account management, marketing, and other customer-facing teams.

The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings. To ensure a fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

“Groove is more than a sales engagement platform, it’s an informational bridge between the Salesforce and Google ecosystems,” said Jason Shinn, chief information officer for Enterprise Bank. “With Groove, our sales teams can access real-time account history and update Salesforce without leaving their inboxes, which saves them time and increases their effectiveness.”

“We are deeply honored to have been recognized by our customers for sales force automation,” said Chris Rothstein, CEO of Groove. “CRM platforms are only valuable to a company if employees use them, and we are proud to have solved this challenge for our customers.”

ABOUT GARTNER PEER INSIGHTS
Gartner Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 350,000 verified reviews in more than 340 markets. For more information, please visit http://www.gartner.com/reviews/home.

ABOUT GARTNER PEER INSIGHTS “VOICE OF THE CUSTOMER”
The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews in a market into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to expert-generated research such as Magic Quadrant and Market Guide reports. All reviews go through a strict validation and moderation process in an effort to ensure they are authentic.

REQUIRED DISCLAIMER
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

ABOUT GROOVE
Groove is the leading sales engagement platform for enterprises using Salesforce, specializing in ease-of-use, ease-of-administration, and cross-team collaboration. Built for the needs of full-cycle sellers, Groove automates non-sales activities so that pre- and post-sales reps can spend more time building relationships and generating revenue. On average, Groove gives revenue teams 20% of their time back to focus on higher-value activities. Groove’s Salesforce-native architecture can be customized to align with industry-specific workflows while ensuring more accurate reporting and forecasting, lower compliance risk, and streamlined administration.

Over 50,000 account executives, sales development, and customer success representatives use Groove at some of the world’s largest and fastest-growing companies, including Google, Uber, and Capital One. Groove has earned the highest customer satisfaction rating on G2 in the sales engagement category for over two years in a row.

Groove was named one of Inc. Magazine’s Best Workplaces 2020 and is one of the 2020 Inc. 5000 fastest-growing privately held companies in the U.S. Groove also ranks #16 on the San Francisco Business Times' "fastest-growing private companies in the Bay Area in 2020" and #191 on the Deloitte 2020 Technology Fast 500 list. Founded in 2014, Groove is headquartered in San Francisco with offices in San Diego and Seattle. To learn more, visit groove.co.

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