Groove Ranks #1 in Customer Satisfaction Across Five Sales Tech Categories in G2 Fall 2020 Grid Reports

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Groove is top-rated sales engagement platform on G2 for two years running; ranks #1 in customer satisfaction for Email Tracking, Outbound Call Tracking, Account Data Management, and Sales Intelligence

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Groove Sales Engagement Platform

“It’s impressive that Groove has been able to maintain its status as the top-rated sales engagement platform on G2 for over two years while also earning the highest satisfaction score in four other G2 Sales Tech categories.” - Michael Fauscette, Chief Research Officer, G2

Groove, the leading sales engagement platform for enterprises using Salesforce®, today announced that its platform has received the highest overall and enterprise product satisfaction rankings in G2’s Fall 2020 Grid Report across categories: Sales Engagement Software, Email Tracking Software, Outbound Call Tracking Software, Account Data Management, and Sales Intelligence. Groove has topped G2’s Best Sales Engagement Software list for eight consecutive quarters.

Released today, G2’s Fall 2020 Grid Report for Sales Engagement Software ranks the performance of 41 different sales engagement platforms. Groove outranked every competitor across eight product satisfaction rating categories.

Top scores based on verified users include:

  • 95% would recommend Groove
  • 97% find it easy to do business with Groove
  • 93% say Groove is easy to use
  • 92% say Groove is easy to set up
  • 93% believe Groove meets all of their requirements
  • 93% say Groove is headed in the right direction

Groove also received the highest G2 Relationship Index score, which is calculated by assessing scores across user satisfaction, ease of doing business with, quality of support, and likelihood to recommend the product.

GROOVE #1 RANKINGS IN G2’S FALL 2020 GRID REPORTS
G2 ranked Groove as the highest-rated sales acceleration platform in two important categories: Overall and Enterprise. Built for enterprise users, Groove received top-marks for ease-of-use, ease-of-administration, and cross-team collaboration.

Sales Engagement Software - Groove’s Salesforce-native platform was built to meet the needs of large enterprises and full-cycle sellers.

Email Tracking Software - Groove’s Gmail and Microsoft 365 auto-logs every email in real-time, eliminating sync errors and data latency.

Outbound Call Tracking Software - Groove’s Dialer automatically logs calls, transcripts and SMS messages to Salesforce, including call notes, outcomes, and next steps.

Account Data Management - Groove’s Salesforce-native platform ensures better data hygiene, fewer duplicates, no sync errors, and always-current data.

Sales Intelligence - Groove gives sales teams visibility into real-time sales performance data for improved collaboration, optimization, reporting, and forecasting.

“With a remarkable G2 Satisfaction Score of 98, Groove stands out in a highly competitive field for its Results, Ease of Use, Ease of Doing Business With, and Quality of Support,” said Michael Fauscette, chief research officer, G2. “It’s impressive that Groove has been able to maintain its status as the top-rated sales engagement platform on G2 for over two years while also earning the highest satisfaction score in four other G2 Sales Tech categories.”

PRODUCT FEEDBACK AND REVIEWS FROM VERIFIED USERS
G2’s Fall 2020 Sales Engagement Grid Report allows software buyers to drill down into user feedback on more than 60 product and service attributes, as well as written reviews from verified users, including:
“After a lengthy review of multiple vendors, we selected Groove for the intuitive user experience, easy integration with Salesforce, and enterprise-level of control/visibility.”

  • Heather D., Sales Development Leader, EVERFI

“Ease of use is far superior to the competition. I've had the opportunity to use a number of these email automation and cadence tools, and I could not be more impressed by Groove.”

  • Sean F., Account Executive, Datadog

“The insights we get from Groove on our prospect outreach has been invaluable since our team has moved to being primarily remote.”

  • Chris L., Head of Business Development, Sapling

G2 2020 FALL SALES ENGAGEMENT SOFTWARE REPORT BY GROOVE
A detailed overview of these Fall 2020 findings have been compiled in Groove’s G2 Sales Engagement Software Report. Explore the rankings of the 41 sales engagement software providers and the multitude of factors that contribute to Groove’s leadership position in product satisfaction.

DOWNLOAD GROOVE’S G2 FALL 2020 SALES ENGAGEMENT SOFTWARE REPORT
In addition to being the highest-rated sales engagement platform, Groove is the leading sales engagement platform for enterprises using Salesforce, specializing in ease-of-use, ease-of-administration, and cross-team collaboration. Built for the needs of full-cycle sellers, Groove automates non-sales activities so that reps can spend more time building relationships and generating revenue. Groove’s Salesforce-native architecture ensures more accurate reporting and forecasting, lower compliance risk with global privacy laws, and streamlined administration.

Groove’s unique approach has resulted in rapid adoption by some of the world’s largest and fastest-growing companies, including Google, Uber, BBVA, and Capital One.

ABOUT G2
G2, the world’s leading business solution review platform, leverages 1M+ user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than three million people visit G2’s site to gain unique insights.

ABOUT GROOVE
Groove is the leading sales engagement platform for enterprises using Salesforce, specializing in ease-of-use, ease-of-administration, and cross-team collaboration. Built for the needs of full-cycle sellers, Groove automates non-sales activities so that pre- and post-sales reps can spend more time building relationships and generating revenue. On average, Groove gives revenue teams 20% of their time back to focus on higher-value activities. Groove’s Salesforce native architecture ensures more accurate reporting and forecasting, lower compliance risk with global privacy laws, and streamlined administration.

Over 50,000 account executive, sales development, and customer success representatives use Groove at some of the world’s largest and fastest-growing companies, including Google, Uber, BBVA, and Capital One. Groove has earned the highest customer satisfaction rating on G2 in the sales engagement category for over two years in a row.

Groove was named one of Inc. Magazine’s Best Workplaces 2020 and is one of the 2020 Inc. 5000 fastest-growing privately held companies in the U.S. Groove also ranks #14 on the San Francisco Business Times' "fastest-growing private companies in the Bay Area in 2019." Founded in 2014, Groove is headquartered in San Francisco with offices in San Diego and Seattle. To learn more, visit groove.co.

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Jason Klein
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