H2H Movers Inc. Share 5 Tips for a 5-Star Rated Business
H2H Movers Inc., a successful moving business, reveals its secrets to getting exceptional customer reviews through organic means. They share how customer feedback can help a business grow its own presence to acquire more loyal customers.
CHICAGO, Sept. 26, 2019 /PRNewswire-PRWeb/ -- H2H Movers Chicago is a company that managed to garner a lot of customer approval over the years. They have successfully built a client-first business that scores them regular 5 stars on many review platforms. Today they open up to share their secrets of how they have built such a business and what it takes to do it.
Value First
Many online gurus talk about providing value, but most of them do it with a focus on sales. However, as professional Chicago movers, H2H Movers have found out that many potential clients do not always need immediate services. Instead of trying to prove how valuable a business is, go ahead by providing the value directly.
Sometimes everything a client need is simple advice. One does not need to charge them for that, even if it takes a bit of time. Think of it as investment into a potential future client and the building of a relationship. Many of H2H's five stars come from people who did not initially book a service, but later came back, because of the friendly response.
Not Pushing Hard On Expensive Services
Again, contrary to popular advice, trying to upsell the client is not a safe tactic in all situations. Depending on the business, one may want to make a smaller sale but win a long-term client, instead of a bigger one, but intimidating the client, ruining future engagement.
Many long distance movers for example try to push their most expensive packages, because that wins them the most amount of money. However, they do not take into account that charging the client less may win them a great review and obvious word of mouth. In fact, a lot of clients like H2H Movers Inc. exactly because they are not pushy, but helpful. Sometimes this may mean recommending a cheaper service if it fits the client's needs better.
Asking Customers To Put In A Good Word
If a customer is pleased there is nothing wrong with asking them to say a few good things about the business on the review platforms. Many clients use such platforms already, so a reminder to leave a positive review is not a problem. But again, take into account the tip above and never be too pushy with such requests. Although one can always mention how the review will help not only a certain business but other people who need a reputable company, too!
Being Informative
Find ways to engage with potential customers by informing them on a topic in the respective niche. It may not be obvious how this affects any ratings online, but H2H Movers keep an active blog and people can learn a lot about all the aspects of moving there. That way a company gets to help its customers even before any purchasing decision is made.
Being Proactive On The Review Platforms
Getting a 5-star review feels great, but the occasional bad review is inevitable. H2H Movers say that it is crucial that any business reaches out to customers who leave bad reviews. Often, they are a sign of frustration with something specific, rather than a clear dislike of the service altogether.
If something has indeed gone wrong, the company may offer reimbursement, replacement or something else to alleviate the problem. More often than not, that bad review will become a good one!
This is how H2H Movers Chicago have built a 5-star rating across the different platforms. With these tips any business should be able to start growing their rating as well.
SOURCE H2H Movers Inc.
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