Hatch is enabling businesses to harness AI-powered CSRs for a game-changing approach to conversion and customer satisfaction. This innovation promises to elevate both the human CSR and the customer experience. Discover how in the full release.
RICHMOND, Va., Oct. 28, 2024 /PRNewswire-PRWeb/ -- Hatch, a leading innovator in AI solutions for contact centers, is excited to announce its AI-first platform. The platform enables companies to build, deploy, and monitor AI-powered customer service representatives (CSRs), enhancing satisfaction across the entire customer journey and ultimately driving revenue.
The launch comes as businesses increasingly look for scalable solutions in response to fluctuating lead volumes, rising customer expectations, and staffing challenges.
"The traditional approach has always been to increase headcount, add more leads, or overwork existing staff, which is just pouring fuel on the fire," said Chris Bache, Hatch CEO and cofounder. "Hatch AI breaks that cycle by allowing teams to maintain a first-class customer experience as they scale, without needing additional headcount."
Hatch AI handles several CSR responsibilities, maintaining immediate responses and service demeanor regardless of conversation volume. Human CSRs can then handle lower volumes of higher-value interactions, resulting in a better experience for both the CSR and the customer.
"It isn't just about faster lead responses anymore," said Chris. "Our AI CSRs empower businesses to maintain speed in every interaction across the entire customer journey."And with AI doing the heavy lifting, human CSRs can focus on higher-value work that enhances customer relationships, drives revenue, and reduces attrition."
The new platform reinforces Hatch's commitment to empowering contact centers to adopt AI-first strategies, which are quickly becoming the norm. "The future belongs to businesses that embrace AI," said Chris, "and we're equipping our customers to be those businesses."
For more information about Hatch's AI for CSR platform, please visit usehatch.ai.
Media Contact
Kristen McCormick, Hatch, 1 7815722324, [email protected], usehatch.ai
SOURCE Hatch
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