Hayes Announces the Appointment of Mark Rivero as Director of Client Experience

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Senior healthcare software and client services executive joins the company to drive exceptional service and support

Hayes Director of Client Experience, Mark Rivero

Mark will provide a strong vision for our client experience, along with the operational expertise required to make every customer interaction top-notch.

Hayes, a leading provider of compliance and revenue integrity solutions for the nation’s premier healthcare organizations, announced today the appointment of Mark Rivero as Director of Client Experience. In this role, Mark will oversee software client solutions, installation and support, with a focus on building an exceptional client service program to support the company’s significant base of MDaudit™ software clients, who represent many of the leading healthcare systems in the U.S.

Mark brings over 20 years of experience in healthcare delivery, administration, and software technology. Most recently, he spent eleven years at athenahealth, where he was responsible for Onboarding and Customer Success for both the core revenue cycle management and interoperability products and services.

Pete Butler, chief executive officer of Hayes, comments “We’re very pleased to welcome Mark to our leadership team. He has a wealth of experience and an excellent track record of advancing the client experience for several highly-respected healthcare software companies. I’m confident that Mark will provide a strong vision for our client experience, along with the operational expertise required to make every customer interaction top-notch.”

About Hayes and MDaudit
Hayes is a leading healthcare technology provider that partners with the nation’s premier healthcare organizations to improve revenue, mitigate risk and reduce operating costs to succeed in an evolving healthcare landscape. MDaudit Enterprise, our flagship revenue integrity SaaS platform enables organizations to reduce compliance risk, improve efficiency and retain more of their revenue stream by providing workflow automation, risk monitoring, and built-in analytics and benchmarking capabilities – all in a single, integrated cloud-based platform. To learn more visit http://www.hayesmanagement.com. Follow Hayes via Twitter @HayesManagement or Linked In.

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Mary Kay Cousseillant
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