New AI capabilities and an "Open Agent Ecosystem" strategy lay the foundation for more connected healthcare experiences.
NASHVILLE, Tenn., Nov. 5, 2026 /PRNewswire-PRWeb/ -- Health iPASS® today announced its new AI platform, helping healthcare organizations simplify patient financial interactions, reduce routine administrative work, and expand access to self-service through voice, text, and web chat.
Patients can check balances and make payments through natural conversations, reducing the need to call during office hours or wait for assistance. For front desks and call centers, automating these interactions can free staff for more complex patient needs and reduce the time and cost associated with handling repetitive requests.
"Patients want convenient answers and an easy way to take action. Practices need relief from the administrative work that fills their phones and consumes their day," said Curtis Bauer, CEO of Health iPASS. "We're building AI around those practical needs, with a broader vision of making the entire patient experience easier to navigate."
That vision extends beyond Health iPASS's own AI tools. Through its "Open Agent Ecosystem" strategy, both clients and integrated partners can connect their AI agents to Health iPASS's Model Context Protocol (MCP) servers, incorporating Health iPASS capabilities into their own experiences while reducing the need for lengthy, complex custom integrations.
"We believe healthcare, and software more broadly, is moving toward a future where AI agents communicate with systems and each other to complete tasks on people's behalf," Bauer added. "Our strategy gives organizations the flexibility to choose their own agents while leveraging Health iPASS' extensive PM/EMR API integrations and workflows to get things done. We see AI as an opportunity to move beyond exchanging information toward acting on it, bringing us closer to the connected healthcare experience envisioned by the 21st Century Cures Act."
The launch establishes a foundation for expanding AI across the entire patient engagement experience, administrative workflows, and financial interactions, with a focus on useful capabilities and measurable operational value.
Learn more at healthipass.com's AI launch page.
About Health iPASS:
Health iPASS is a unified, cloud-based, EHR agnostic patient engagement platform designed to improve access, streamline intake, enhance communication, and accelerate financial engagement across the full patient journey. Health iPASS helps healthcare providers increase time of service and pre-service collections while delivering a frictionless consumer experience from scheduling through final payment. The platform simplifies check-in, automates intake workflows, and enables early, convenient payment options such as full card present hardware suite, card-on-file, text-to-pay, and autopay. By combining configurable workflow orchestration with multi-channel patient communication, Health iPASS reduces administrative burden, minimizes IT dependency, and helps practices achieve faster time to value. Health iPASS is committed to delivering better experiences for patients and better financial outcomes for healthcare organizations. To learn more, visit https://healthipass.com/.
Media Contact
Nathalie Lucero, Health iPASS, 1 3039311171, [email protected], www.healthipass.com
SOURCE Health iPASS
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