MCLEAN, Va. (PRWEB) April 18, 2019
Patients today have more choices and information available when selecting the best provider for their care. Through the rise of online review sites and healthcare-related searches on the web, patients have come to expect a greater level of interaction and transparency when making important purchasing decisions online. In order to elevate a health system’s reputation in a competitive market, organizations should actively consult and acknowledge patients’ online feedback when making improvements to the patient experience.
Binary Fountain, the leading online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, along with OSF Healthcare, will co-present a webinar entitled, “Uncovering Nuances in Healthcare Data Analytics to Improve the Patient Experience.” Sponsored by SHSMD, the webinar will examine how OSF Healthcare provided its patients with a superior healthcare experience by unifying its patient feedback and response processes and publicly responding to community reviews.
The free, 60-minute webinar will provide organizations with the knowledge to:
- Improve patient satisfaction by making organizations transparent and responsive to feedback
- Uncover missing opportunities to generate reviews and manage reputation in a range of online marketplaces
- Use data-driven insights from patient reviews and develop actionable strategies based on these reports
WHEN & WHERE:
Webinar: Uncovering Nuances in Healthcare Data Analytics to Improve the Patient Experience
Thursday, April 25, 2019, 1:00 p.m. – 2:00 p.m. ET
More information and to register: http://www.shsmd.org/education/webcasts/uncovering-nuances-in-health-care-data-analytics.shtml
- Jeremy Lowry, product manager, Binary Fountain
- Michael Vujovich, director of digital marketing, OSF Healthcare
About Binary Fountain
Binary Fountain is the leading online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit http://www.binaryfountain.com or follow on Twitter @binaryfountain.