HealthJoy Launches Dedicated Member Services in Response to Coronavirus COVID-19

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Due to increased diagnoses and fear, HealthJoy makes special Coronavirus COVID-19 resources available within its app.

Healthcare guidance platform HealthJoy announced today it will create a set of specialized resources in its mobile app to respond to escalating member questions about the novel coronavirus causing the disease COVID-19.

Amid increasing US diagnoses and heightened fear, HealthJoy members can find answers by accessing resources in the HealthJoy app. HealthJoy will add a coronavirus support card to its app, which displays employee benefits in a digital wallet. The coronavirus card will include information directly from the CDC regarding support and testing, as well as contact information to connect members to live support from a healthcare concierge.

The company’s healthcare team is fielding a high volume of calls fueled by fears of the virus. As COVID-19 cases in the US multiply, requests for appointments related to respiratory symptoms are spiking, HealthJoy CEO Justin Holland said.

HealthJoy’s AI-powered chatbot and live support team work together to help members make medical appointments, schedule telemedicine visits, and answer company benefit questions via a mobile app.

“We’ve seen a real jump in messages about COVID-19,” Holland said. “People are scared. We’re dedicating a line to COVID-19 requests in an effort to proactively meet the needs of our members around the country.”

HealthJoy’s healthcare concierge team is ready to help members experiencing mild symptoms meet with a medical provider virtually through the platform’s telemedicine feature, eliminating the risk of exposure that accompanies an unnecessary hospital visit. The concierge team will also help members find an in-person provider who can conduct testing and can even schedule an appointment on the member’s behalf.

In light of the outbreak, Holland said the healthcare concierge team will help members make the most of other services as well. For instance, they will point members who may be experiencing anxiety or fear around the outbreak to online counseling via HealthJoy EAP (Employee Assistance Program) or similar employer-provided programs.

“We’re ready to help members, whether that means directing them toward medical help or just easing their fears,” Mr. Holland said. “This step is a natural extension of our mission to guide our members to affordable, high-quality healthcare and our vision of removing the complexity from being healthy.”

About HealthJoy
HealthJoy is a centralized benefits platform driven by AI technology and backed by live, personalized guidance. HealthJoy empowers employees to make the most of their benefits, meaning our clients see higher employee satisfaction, simplified cost containment, and fewer questions for HR.

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Rick Ramos
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