Helppli, the AI product studio behind HelppliX, today announced the launch of HelppliX Agent, a configurable AI agent that gives businesses a faster, more consistent way to handle customer conversations across voice, WhatsApp, SMS, web chat, and email.
SYDNEY, and AUSTIN, Texas, Oct. 2, 2026 /PRNewswire-PRWeb/ -- Helppli, the AI product studio behind HelppliX, today announced the launch of HelppliX Agent, a configurable AI agent that gives businesses a faster, more consistent way to handle customer conversations across voice, WhatsApp, SMS, web chat, and email.
HelppliX Agent can be shaped around the specific job a business needs done: acting as an AI receptionist, a sales assistant that qualifies new enquiries, or a support agent that answers everyday customer questions using a business's own approved knowledge. The same underlying technology adapts to different roles, channels, and communication styles, so a business can start with one use case and expand as its needs grow.
"Every business loses opportunities in the gap between when a customer reaches out and when a person can respond. HelppliX Agent closes that gap. It's not about replacing a team, it's about enabling a team to make sure no call, message, or inquiry goes unanswered," said Niroj Sri, CEO of Helppli.
Unlike AI tools built around a single vertical, HelppliX Agent is designed to work across industries — from professional services to hospitality to trades — giving businesses of different shapes and sizes a way to configure an agent around their own customer conversations rather than a fixed script.
Key capabilities include:
- HelppliX Agent deploys an AI teammate that handles real customer conversations across phone, chat, and messaging apps like WhatsApp, giving businesses an always-on front line without adding headcount.
- HelppiX Reach tracks how a brand shows up across AI tools like ChatGPT, Claude, Google, and Gemini, and identifies areas that may need attention.
- HelppiX Grow reviews a client's campaign history and recommends changes based on what the data shows, rather than guesswork.
Businesses set the boundaries: what the agent can discuss, how it should sound, and when a conversation needs to be handed to a person.
A founder who's built before
HelppliX is the latest venture from Niroj Sri, who spent a decade building and scaling Kinderm8, a childcare technology platform he founded in 2015 and exited in 2025. Before that, Niroj worked in global corporate roles, where he led international teams before moving into entrepreneurship.
"I spent ten years building a platform before AI could do what it does today. If I had this technology before, I would have scaled businesses differently. That's exactly why we built HelppliX: to give other business owners the tools I wish I'd had," said Niroj.
Niroj founded Helppli as a services company before pivoting the business toward its own AI-driven product line this year, with HelppliX as its flagship. The company is currently focused on the Australian and US markets, with plans to expand further as adoption grows.
HelppliX launched October 1, 2026, for businesses looking to configure their first AI-powered customer conversation channel. Helppli Reach and Helppli Grow, which extend AI into search visibility and marketing performance, round out the wider HelppliX platform.
Learn more at https://helppli.ai/
About Helppli
Helppli is an AI product studio helping businesses turn ideas into working technology. Its flagship product, HelppliX, brings AI into the customer journey through two connected tools: HelppliX Reach and HelppliX Grow.
Media Contact
Rea Naidoo, Helppli, 1 2042273941, [email protected], https://helppli.ai/
SOURCE Helppli
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