HFA Considers How COVID-19 Has Transformed Pickup, Curbside, and Delivery Services

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HFA examines how retailers, restaurants, and c-stores can implement a Responsibly Distanced Shopping (RDS) experience that stays relevant long after the COVID-19 pandemic.

When looking towards the future, businesses must evaluate these reactionary measures and determine which require permanent solutions. Now more than ever, the customer experience of a brand is significant for instilling confidence in its consumers.

It's no secret that the COVID-19 pandemic and its implications have significantly impacted how we live and work, but have you considered how it's changed the average consumer’s shopping habits? In our latest Design Thinking blog post, the HFA team considers how COVID-19 has transformed pickup, curbside, and delivery services across a few key industries throughout the United States.

“Before this outbreak, consumers had extensive choices regarding where to shop, what to eat, and what convenience retail looked like daily. Many had already started embracing the trend towards online shopping, in-store pickup, meal carry-out, or delivery. Those retailers who hadn't previously adopted these services are now challenged to quickly implement solutions to help customers maintain social distance and avoid contact with others as much as possible.”

Now that we are looking forward to a phased approach to reopening, what will the implications be for these industries? Will customers continue to choose low-contact delivery methods, or will they go back to their pre-COVID-19 shopping habits? How can we, in the design industry, help shape the future, regarding future responses?

"We have seen a variety of reactionary measures implemented across the retail sector already: from one-way aisles in the supermarket to increased numbers of designated pickup spots."

"When looking towards the future, businesses must evaluate these reactionary measures and determine which require permanent solutions. Now more than ever, the customer experience of a brand is significant for instilling confidence in its consumers."

Here at HFA, we strive to help our clients design safe and comfortable spaces for all through socially conscious designs. During the COVID-19 outbreak, that meant taking into account responsibly distanced shopping options (pickup, curbside, and delivery) in restaurants, convenience stores, and large retail environments.

With 30 years of experience from the retail, restaurant, commercial, and real estate industries, at HFA know that we’re uniquely positioned to use our knowledge and expertise to help further the architecture industry as a whole in this post-pandemic era.

To read more from HFA’s Design Thinking series check out the HFA blog: https://blog.hfa-ae.com/

About HFA

Founded in 1990, HFA is a full-service Architecture and Engineering firm with locations in Bentonville, AR; Franklin, MA; Fort Worth, TX; and Mexico City, MX. Focused on designing for the customer experience, HFA works coast to coast with retail, real estate development, office, industrial, fueling, restaurant/food service, lifestyle, and education clients.

Contact: Daryl Whitmer, Director of Marketing and Business Development, (479) 273−7780 ext. 274 or daryl.whitmer@hfa−ae.com.

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Daryl Whitmer
HFA
+1 4792737780 Ext: 274
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Daryl Whitmer
HFA
4792737780 274
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@HFA_AE
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