We had an excellent time meeting with industry leaders at Field Service Amelia Island and showcasing how our Extended Field Service solution enables manufacturing businesses to drive innovation through digital transformation.
AMELIA ISLAND, Fla. (PRWEB) August 30, 2018
Hitachi Solutions America, Ltd., a leading provider of global industry solutions powered by the Microsoft Cloud, was proud to participate in this year’s Field Service Amelia Island, which took place August 27–29.
Field Service Amelia Island is the premiere conference dedicated to supporting the growth of the field service industry. From interactive roundtable discussions to one-on-one Q&As, Field Service provides ideal opportunities for its 500+ senior-level service executive attendees to network and learn about the latest trends and hottest topics in the industry. Hitachi Solutions America showcased its Extended Field Service solution at Field Service Amelia Island 2018, as well as delivered a presentation.
“This was an exciting opportunity for all of us at Hitachi Solutions America. We have a long history of helping our manufacturing clients optimize field service processes, deliver a consistent customer experience, and capitalize on data insights,” said Martin Boggess, Vice President of Manufacturing and Supply Chain at Hitachi Solutions America. “We had an excellent time meeting with industry leaders at Field Service Amelia Island and showcasing how our Extended Field Service solution enables manufacturing businesses to drive innovation through digital transformation.”
With the rise of the Internet of Things, artificial intelligence, machine learning, and other disruptive technologies, manufacturers and field service organizations are thinking bigger and recognizing that field service can be a highly profitable line of business. Achieving a successful transformation requires a holistic approach that includes identifying existing assets and connecting to customers.
Hitachi Solutions is a market leader in field service that has helped manufacturers worldwide address challenges like these for more than 16 years. Hitachi Solutions Extended Field Service is designed to help field service organizations increase customer satisfaction by moving from a costly break and fix model to a more efficient predict and prevent model, increasing first time fix rates.
To accomplish this, Extended Field Service uses a three-step field service transformation process, during which field service organizations are able to optimize, connect, and innovate. With Hitachi Solutions Extended Field Service, field service organizations receive full warranty management and remote asset monitoring capabilities, as well as the ability to streamline process with enhanced mobile timesheets.
In addition to showcasing the Extended Field Service solution, Martin Boggess, Industry VP, Manufacturing and Field Service of Hitachi Solutions America, and Michael Mendoza, Practice Lead, Connected Field Service Solutions, gave a presentation titled “Demand Forecasting and Capacity Planning Best Practices” on Monday, August 27.
Hitachi Solutions America is also committed to publishing thought-leadership pieces for the field service industry. Most recently, Hitachi Solutions America published an eBook for field service organizations looking to increase efficiencies, profits, and customer satisfaction with groundbreaking technology.
About Hitachi Solutions
About Hitachi Solutions America, Ltd.
Hitachi Solutions America, Ltd. helps its customers successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on the Microsoft Cloud and enhanced with world class Business Analytics, Portals, and Collaboration. Hitachi Solutions America provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, call 888-618-1521 or visit: http://us.hitachi-solutions.com.
About Hitachi Solutions, Ltd.
Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems business of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit: http://www.hitachi-solutions.com.
About Hitachi, Ltd.
Hitachi, Ltd., headquartered in Tokyo, Japan, delivers innovations that answer society’s challenges with our talented team and proven experience in global markets. The company’s consolidated revenues for fiscal 2017 (ended March 31, 2018) totaled 9,368.6 billion yen ($88.3 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company’s website at http://www.hitachi.com.