Hitachi Solutions Asia Pacific to Present Microsoft Dynamics 365 for Customer Engagement Solutions at the Customer Experience Asia Summit 2018

Share Article

Hitachi Solutions Asia Pacific together with Microsoft will showcase modern Customer Engagement solutions at the Customer Experience Asia Summit 2018 in Singapore

Hitachi Inspire the Next
Hitachi Solutions Asia Pacific leverages their Microsoft Dynamics 365 expertise and industry-specific solutions to help organizations provide exceptional customer experience. - Karthikeyan Rajasekharan, Senior Director, Dynamics 365 APAC, Microsoft

Microsoft Cloud Customer Relationship Management Partner, Hitachi Solutions Asia Pacific Pte Ltd. and Microsoft Corporation will be co-presenting customer-centered solutions powered by Microsoft Dynamics 365 at the Customer Experience Asia Summit in Marina Bay Sands, Singapore on September 26-27, 2018.

Hitachi Solutions Asia Pacific and Microsoft’s Customer Experience (CX) spotlight presentation will be about engaging customers in new and innovative ways from a multi-stakeholder approach and will be sharing successful Asia Pacific based case studies. They will include insights on how digital transformation can improve customer engagement and service. Prioritizing customers in organizational decisions - from developing new product and service design, marketing and sales interactions, delivery and execution, to service and support - greatly contributes to business growth. The keynote presentation will also include customer success stories to showcase how Hitachi Solutions Asia Pacific and Microsoft effectively help organizations in their digital transformation journey.

“As Asia's industries become more competitive, digital and complex, organizations are evaluating and updating their customer engagement strategies for a cloud and mobile first world. Microsoft Dynamics 365 for Customer Engagement empowers organizations with a modular platform that fuels digital transformation and facilitates engagement with customers on any channel or device while simultaneously learning from every such interaction,” said Karthikeyan Rajasekharan, Senior Director, Dynamics 365 APAC, Microsoft. “Hitachi Solutions Asia Pacific leverages their Microsoft Dynamics 365 expertise and industry-specific solutions to help organizations provide exceptional customer experience.”

Hitachi Solutions Asia Pacific will also be exhibiting purpose-built solutions that are cloud-based and customer-centric, all powered by Microsoft Dynamics 365. The solutions which will be exhibited are Dynamics 365 for Marketing, Sales and Customer Service, Engage for Banking, Engage for Insurance, Loyalty Management Solution and Field Service Automation.

Microsoft Dynamics 365 Customer Engagement unifies marketing, sales and customer service in one platform and provides a consolidated and 360-degree view of the customers which greatly improves CX. Providing a personalized and targeted customer journey builds customer loyalty, increases sales performance and optimizes operations.

Hitachi Solutions Engage for Banking provides robust functionality that supports financial institutions in managing customer transaction data. It also provides valuable marketing analytics to assist with the development and execution of business strategies. The solution gives bankers a holistic, customer-centered view of their business that helps them build strong, long-lasting relationships with their customers.

Hitachi Solutions Engage for Insurance, provides an end to end customer engagement and relationship management solution for P&C, Life, and Specialty Insurance. This solution automates and streamlines operations for insurers to easily manage customers, claims, policies, payments, and other customer transactions so they can focus on finding, winning, and maintaining profitable client relationships.

The Loyalty Management Solution for Microsoft Dynamics 365 allows businesses to provide a premium, personalized, next-level retail experience for their shoppers by better understanding what their customers need and want, when and how. The solution is tailored for businesses across industries, giving organizations the ability to increase customer-centricity, build and strengthen relationships with their customer base, and provide opportunities and outlets for brand advocacy.

Field Service Automation (FSA) enhances the flow of business information while connecting dispersed field employees, customers and partners. FSA can help reduce response times, lower costs, improve first-time fix ratios, and increase customer satisfaction for you to build a competitive advantage. Users can access and manage telephony, scheduling, dispatch, service orders, contracts, assets and warranties, performance, resource and inventory, any time in any mobile device. With the 360-degree view of their customers and services, issues can be resolved before they even happen, for the convenience of the customers.

"Hitachi Solutions Asia Pacific aims to help businesses build a customer-centered organization to generate higher sales. With our solutions, businesses can understand their customers, give consistent and meaningful interactions, and improve customer experience," said Tushar Parashar, Senior Sales Director, Hitachi Solutions Asia Pacific.

These solutions enable digital transformation by addressing all aspects of each business and the customer lifecycle, from relationship and engagement management, omni-channel service and communications management, collaboration, and performance management. They aim to provide functionality that will help users manage customers and develop broad programs that will make customers feel more connected, enthusiastic, and dedicated to their products and services.

The 6th Annual CEM Asia Summit is the number one CX event in Asia where different CX leaders from different industries gather to share inspiring and valuable insights regarding Customer Experience. The top CX professionals and leaders in Asia will discuss new trends, challenges, solutions and approaches in today's CX environment. This year's summit will focus on AI-powered CX, Personalized Experiences, and Innovative Journeys.

To learn more about these solutions, catch Hitachi Solutions Asia Pacific and Microsoft's CX spotlight presentation on "Customer Engagement: A Multi-stakeholder approach towards Omnichannel CX and Digital Transformation" on September 26th at 9:55 AM. Come and experience our solutions at booth #21, and let's talk about how we can help you with your CX-related challenges.

For more information on the Customer Experience Asia Summit 2018 please visit this link.

About Hitachi Solutions Asia Pacific Pte. Ltd.

Hitachi Solutions Asia Pacific helps its customers with industry specific solutions built on Microsoft Dynamics 365 enhanced with world class Business Analytics, and Portals and Collaboration. Recognized as worldwide Microsoft Dynamics Cloud Partner in 2017, Microsoft ERP Partner of year for Philippines in 2015 and 2016, Microsoft Dynamics Partner of the Year in Asia Pacific in 2015, Microsoft CRM Global Partner of the Year in 2014, and the 2014 Dynamics Global Outstanding Reseller of the Year, Hitachi Solutions Group provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, please visit:

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is one of the core IT Companies of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit:

About Hitachi, Ltd.

Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society’s challenges with our talented team and proven experience in global markets. The company’s consolidated revenues for fiscal 2017 (ended March 31, 2018) totaled 9,368.6 billion yen ($88.3 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company’s website at

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Nina Gonzales

Toni Mae Valeriano
Follow >
Hitachi Solutions Asia Pacific
Like >
Hitachi Solutions Asia Pacific

Visit website