HoduCC- Omnichannel Contact Center Software with Remote agent enables Work From Home
HoduSoft, one of the leading business VoIP Software providers, has come with a HoduCC, a new Omnichannel contact center software with a remote agent to enable work from Home.
AHMEDABAD, India, April 16, 2020 /PRNewswire-PRWeb/ -- By the advancements in technology Work from Home, culture has gained popularity among working professionals. Several companies, primarily service-based organizations, offer flexibility to employees to do Work from Home. It provides the freedom for employees to work in the comfort of their homes with high efficiency.
Now lots of software are developed to make Work from Home tasks more engaging and exciting, and they have filled the communication barriers caused due to the physical absence of employees at the office.
HoduSoft's HoduCC is a consolidated and comprehensive contact center software. It comprises several features to make work of call centers more productive and straightforward. This Omnichannel Contact Center Software offers advanced features, intelligence, and security. HoduSoft has launched a Omnichannel Contact Center Software with a remote agent that enables work from Home to help call centers in functioning smoothly.
Kartik Khambhati, the Co-Founder & CBDO of HoduSoft said, "Our Omnichannel Contact Center Software offers the innovative feature of remote agents to enable work from Home. We have come up with Omnichannel Contact Center Software to help companies to work effectively from Home during this coronavirus outbreak."
He also added that our new Omnichannel Contact Center Software has all features to meet the requirements of customers and establish loyalty with them towards the product and services offered.
In-depth analysis of HoduCC- Omnichannel Contact Center Software
It is a consolidated and comprehensive contact center software. It offers the best facilities to make work of call centers more productive and straightforward. This Omnichannel Contact Center Software has Voice, Video, Email, SMS, Live Chat, integration with Facebook, Twitter, Whatsapp for Business and Instagram, and provides security, intelligence, and advanced features. It has all elements to accomplish the expectations of customers and maintain their loyalty. This call center software is flexible to be used by companies of any size and sector.
HoduCC assists the customer support department of the organization in offering productive and personalized phone support to the customers, and this all is done within an Omnichannel customer peregrinate. It assists customer support teams in delivering a quick resolution to the queries of clients. It also helps in measuring the performance of the team and improving service quality. It is easy to use and cost-effective. HoduCC Outbound Call Center Software and Inbound Contact Center Software helps in customer satisfaction and assists in enhancing the productivity of the company.
HoduCC offers an Omnichannel experience to the companies. It provides a multi-channel approach to serve customers, do marketing and selling of products and services by building integrated and cohesive customer experience. It offers excellent quality services to the customers no matter they are connected to your business by what means and from which location. It provides a seamless experience to customers whether they shop online through laptops and mobiles or directly from Shop.
How HoduCC Omnichannel Contact Center Software is helping at work from Home
In the present scenario of the Coronavirus pandemic, several countries of the world are under lockdown. Companies are facing a plethora of problems to prevent their business from declining. They have turned their daily operations to Work from Home and are searching for various techniques and software that can make Work from Home more effective and productive. HoduSoft has come up with HoduCC, an Omnichannel Contact Center Software with a Remote Agent, to enable Work from Home. It assists in motoring performance reports of the Agents and works as a remote agent between you and your clients.
Features of HoduCC Contact Center Software
1. Auto Dialer – HoduCC Omnichannel Contact Center Software comes up with the Auto-Dialer feature. It helps in using resources effectively and enhancing productivity.
2. Predictive Dialer - A Predictive Dialer Software is an ideal tool for businesses with substantial call volumes.
3. Skill-based Mapping - It assists in analyzing the interest of customers and guides on areas that need to be more focused to increase the quality of service.
4. WebRTC Phone - It is an innovative feature of HoduCC software. It has an integrated WebPhone that works on WebRTC technology by Google with Audio and Video calls.
5. Live Chat - HoduCC software comes with a plugin to integrate with the website of clients to resolve queries of customers.
6. Social Media - HoduCC Contact Center Software assists in providing innovative services to customers by engaging with them by using social media platforms. Integrated with Facebook, Twitter, Whatsapp for Business, and Instagram.
7. CRM Integration - HoduCC has collaborated with ZOHO CRM software to help you in getting connected to your customer by a single tap and track the status of the conversation.
8. Survey Module (IVR & Agent) - HoduCC also offers a platform to get reviews from the customers. Once the conversation between Customer and Agent is complete, Agents can transfer the call to IVR, and IVR asks questions related to customer experience. It assists in monitoring the performance of the Agents and tracking areas on which the company needs to focus.
Benefits of HoduCC- Omnichannel Contact Center Software
HoduCC Contact Center Software is highly beneficial for companies operating either from work or at the office. The benefits of call center software include:-
1. Automated call distribution
2. Omnichannel
3. Multi-Lingual
4. In-built webphone
5. Live call monitoring
6. Multi-level IVR
7. Answering machine detection
8. Advanced dialer
9. Third-party software integration
10. Real-time Analytics and reports.
It is one of the best contact center software. If you also want to make your company's service quality to advance to a level of customer satisfaction, then get in touch with us at HoduSoft and resolve customer queries in no time with 100% satisfaction. We also assist in installing HoduCC- Omnichannel Contact Center Software at your workplace.
Several companies are using Omnichannel Contact Center Software. If you are also interested in offering advanced customer service, then feel free to contact us at HoduSoft and get a customized HoduCC Contact Center Software for your business.
For more inquiries on HoduSoft's Omnichannel Contact Center Software, Get in touch with our experts at +1-707-708-4638 or email:sales(at)hoduosft.com, or have a look at our website https://hodusoft.com/contact-center-software/
About HoduSoft
HoduSoft came into action in 2015 to provide the best products to make businesses more successful. HoduSoft is one of the leading business VoIP Software Providers and offers world-class VoIP Products for companies of various domains. We offer the best returns on technological investments.
SOURCE HoduSoft
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