“Businesses must take advantage of HoduCC, a carrier-grade voice channel and intelligent routing engine that offers the integration of Salesforce CRM to empower customer services.” - Mr Bharat Lalcheta, Co-Founder & CTO
AHMEDABAD, India (PRWEB) December 14, 2020
The integration will also help businesses to enhance accuracy and promote productivity. HoduCC Call Center Software is one of the best products of HoduSoft that provides an efficient solution to streamline management in handling a large volume of inbound and outbound calls. The Salesforce CRM integration with HoduCC will make customer communication even more smooth and efficient.
Being one of the leading Voice over Internet Protocol (VoIP) software providers, HoduSoft ensures that HoduCC call & contact center software offers intelligence, security, and advanced features. The software has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Moreover, it is a comprehensive and consolidated software, which makes it suitable for all kinds of call and contact centers.
When asked about the details, Mr. Bharat Lalcheta, Co-Founder & CTO said, “At HoduSoft, we design and develop products that deliver performance and stability to its users. All the products offered by us are very competitive in terms of price, performance, and user-friendliness. HoduCC is one of our best products, it is basically a call & contact center software that helps to enhance customer services by improving the agent’s productivity and operational efficiencies. To make the communication process even easier, smooth, and efficient, HoduSoft has come up with an idea to integrate HoduCC with Salesforce CRM. This integration will be beneficial for companies where agents do not require toggling between diverse applications or screens to find customer information.”
Some of the key features that users can get through this integration include:
Click-to-call: Helps in saving agent’s time as they can make calls with just a single click.
Contextual conversation: Provide quick access to customer’s details so that agents can assist them in the most contextual and personalized manner.
Analytics & Reports: Provide access to real-time analytics and reports to improve customer services.
Automated ticketing: Helps in generating automated ticketing via the CRM to provide quick and accurate answers to customers’ queries.
All these features are beneficial for the growth and smooth functioning of call and contact centers. Please visit
us at https://hodusoft.com/hoducc-salesforce-integration/ for more information.
HoduCC is an omnichannel contact center software that helps to perk up a business productivity by facilitating efficient business communication. It allows customer support teams to provide personal and productive phone support through Voice, Video, Live Chat, SMS, Email and Social Media integrations. Assisting customers via their choice of a communication channel helps call and contact center agents to resolve their issues quickly with satisfactory results. This further helps in improving call support operations and delivering a superior customer experience. In all, HoduCC is designed in a way to fulfill the growing needs of sales and support teams and their end-users, leading to improved client satisfaction, productivity, and cost-effectiveness.
Established in the year 2015, HoduSoft is one of the top Voice over Internet Protocol (VoIP) solutions providers having 200+ customers in 32 countries spread across 6 continents along with 51 partners offering the products across the globe. With years of experience in the VoIP industry, HoduSoft has successfully introduced various innovative products to redefine communication. The professionals at HoduSoft have hands-on experience working on several communication projects, thus understanding their customer requirements and, accordingly, designing products that are efficient and user-friendly.
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