HouseLookups.com Revamping Support Department To Deal With Actual Complaints Faster

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The goal is to ensure that actual issues and complaints are dealt with quick and effective.

HouseLookups.com announced yesterday, they are revamping their entire support department to ensure that actual complaints from customers are dealt with, in a quick and effective manner.

“Since the beginning we’ve been dedicated to having good customer support, we feel the main aspects of that are how well we can handle actual complaints, problems and questions” a HouseLookups.com rep said. “In the past we’ve done a decent job, but we always want to do better at every aspect. This is why we’ve decided to revamp the department.”

HouseLookups.com is going to have rebuild with more support working around the clock. More people handling the phone lines, more online agents to handle the chats, and active managers to deal with all legitimate complaints and problems, he mentioned.

“Unfortunately, not all people with actual complaints will reach out to us directly,” he said. “Quite often they will just post their online via their blog or on any of the numerous complaint sites. Our goal is to go above and beyond by locating them and reaching out to them. It happens that not all people will contact support, so now we’ll be reaching out to these people. Our goal is to ensure every customer is happy with the service we provide.”

“HouseLookups.com is now going to offer an advanced training program for their support staff,” he said.

“Ultimately the first way we’ll improve our support is to hire more people,” he said. “Second, is to take those people and make them better, by improving their training on how to deal with these situations,” he said.

About HouseLookups.com:

HouseLookups.com is an online resource that allows users to look up value of any property whether it’s on the market or not. They can also view numerous property records including number of bedrooms/bathrooms, square footage, mortgage costs, previous sale/owners, and more. Reach out to them today for more information on your current residence or one you're interested in purchasing. Visit them at HomeLookups.com to chat with a live agent, or call them at: 1-855-240-9167, or email Support(at)HouseLookups(dot)com with any questions or concerns.

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Steve Winters
@HouseLookups
since: 01/2015
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