HRDQ Announces New Product 'Delivering Exceptional Phone Service' -- An Essential Tool for Customer Service Representatives
'Delivering Exceptional Phone Service' is a tool that helps customer service representatives build the skills they need to meet customers' needs and support the organization.
WEST CHESTER, Pa., Dec. 17, 2018 /PRNewswire-PRWeb/ -- HRDQ, a developer and publisher of experiential learning resources, announces the debut of its new product "Delivering Exceptional Phone Service." This learning tool is a part of the Reproducible Training Library – a full suite of high-quality, research-based downloadable soft-skills programs.
"Delivering Exceptional Phone Service" is a tool that helps customer service representatives build the skills they need to meet customers' needs and support the organization. It has partner and group role-play opportunities consisting of realistic customer service examples that facilitate participants' ability to implement new skills.
"A successful business requires a strong customer service team to assist the organization," said Bradford Glaser, President and CEO of HRDQ. "Customer service reps need to have the skills to provide customers with the help they need in a timely fashion. This program will show participants how to approach situations to increase customer satisfaction and brand loyalty."
The course has an instructor-led classroom training program and a supplemental self-study presentation, providing a complete toolbox for skill development. It includes an instructor guide, participant guide, classroom presentation, course overview, learning summary, and course evaluation.
While using this program, participants will learn how to actively listen to patrons so that they feel heard and understood, convey an attitude of service during each stage of a call, remain calm and professional when dealing with difficult situations, and know when to say no to customers' requests in a positive way.
Learn more about the product here: https://www.hrdqstore.com/delivering-exceptional-phone-service-rtl-title.
ABOUT HRDQ
HRDQ has been a trusted developer and publisher of experiential learning resources for more than 40 years. Its experts have improved the performances of individuals, teams, and organizations through innovative research-based training materials that hone essential soft-skills such as communication, team building and leadership.
SOURCE HRDQ
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