Linking people data and information to the bottom line of a business underscores the strategic nature of HR, and HCM software is becoming a powerful resource for businesses that are experiencing a rapid digital transformation
TORONTO (PRWEB) July 16, 2020
SoftwareReviews announces its 2020 Human Capital Management Emotional Footprint Award winners, as determined by software users who feel that the following seven vendors have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the endpoint protection vendor champions are:
2. Ceridian Dayforce
3. Workday HCM
4. Ascentis HRIS
5. Infor HCM
6. Oracle HCM Cloud
The Emotional Footprint Awards are showcased in an annual report published by SoftwareReviews focused on client-vendor relationships from the customer’s point of view. Software users gave UltiPro the number-one championship spot as a result of its composite customer experience score of 8.7/10, and its Net Emotional Footprint score of +87. Users awarded UltiPro top product in many areas, including fairness, integrity, and altruism. Ceridian Dayforce, with a composite customer experience of 8.5/10, and a Net Emotional Footprint score of +84, earned top product for helping users innovate. Workday HCM did consistently well with users, particularly in saving them time and demonstrating transparency. Workday HCM received a composite customer experience score of 8.2/10 with a Net Emotional Footprint score of +79. Ascentis HRIS earned top product in many areas, with a perfect score for being caring. Software users gave Ascentis HRIS a composite customer experience score of 8.0/10 with a Net Emotional Footprint score of +80.
Infor HCM, with a composite customer experience score of 7.9/10 and a Net Emotional Footprint score of +79, earned the number-one spot for putting clients’ interests first and being trustworthy, effective, and respectful. Users positioned Oracle HCM Cloud as top product for efficiency, and awarded a composite customer experience of 7.8/10 and a Net Emotional Footprint score of +74. iSolved earned a composite customer experience score of 7.6/10 and a Net Emotional Footprint score of +74, and did well with over-delivering to users.
“Linking people data and information to the bottom line of a business underscores the strategic nature of HR, and HCM software is becoming a powerful resource for businesses that are experiencing a rapid digital transformation,” said Rebecca Factor, Senior Research Analyst, Info-Tech Research Group. “The important trend to watch is how those businesses will harness their new analytic powers to identify the key data points that will require critical support for their business strategies,” she added.
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software user’s point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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