IAOP Recognizes VXI as a 2020 Top 100 Global Outsourcing Leader

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VXI Global Solutions, has been recognized as a leader on The 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). The annual list defines the standard of excellence in outsourcing service delivery.

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“IAOP has been an outstanding platform for VXI to engage with like-minded business leaders on impact sourcing, diversity and inclusion, and customer experience personalization," said Prateek Hastir, VXI’s Vice President of Presales, Solutions, Product Marketing and Analyst Relations.

VXI Global Solutions, a leader in customer experience management and business process solutions, announced that it has been recognized as a leader on The 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). The annual list defines the standard of excellence in outsourcing service delivery, recognizing the world's best outsourcing service providers and serves as a reference for companies seeking new and extended relationships with the best companies in the industry. This is the third straight year in which VXI has been named a Leader in The Global Outsourcing 100. VXI was also recognized on several four sub-lists (https://www.iaop.org/Content/19/165/5215) including Top Awards and Certifications, Top Customer References, and Top Programs for Innovation.

To be considered for this elite list, VXI Global Solutions was judged based on a rigorous scoring methodology that included an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. For 2020, four areas were considered and judged:

1. Customer References
2. Awards and Certifications
3. Programs for Innovation
4. Corporate Social Responsibility (CSR)

Based on these criteria, VXI Global Solutions was awarded for its excellent customer feedback, innovative delivery capabilities, and continuous growth.

“IAOP has been an outstanding platform for VXI to engage with like-minded business leaders on themes that matter, including impact sourcing, diversity and inclusion, and customer experience personalization. We value the recognition, and look forward to continually drive collaboration to help businesses throughout their customer experience transformation journey,” said Prateek Hastir, VXI’s Vice President of Presales, Solutions, Product Marketing and Analyst Relations.

The weighted score for client references represented almost half of the total scores, a reflection of VXI’s commitment to sustained excellence in service delivery and trust with its clients. “I thoroughly enjoyed the time I spent with VXI's training team and the new agents! Tons of engagement, excitement, participation, and fun. I really appreciate the hard work and effort VXI and the training team put in to make the seamless transition from classroom to virtual learning. History is being made!” said one of VXI’s Fortune 50 client.

VXI’s suite of technology tools is anchored by VXI Training Simulator™ and VXI Performance Pro 360™ developed by its IT arm, Symbio. These award-winning tools lead to improved customer interactions, greater operational efficiencies and better business outcomes.

Known for exceptional service delivery and “Passion for People” approach to customer care, the Los Angeles-based company has grown into a global leader in the business process management. Since 2018, VXI has won 14 Stevie Awards, including 6 Golds in 2020. It is the three-time winner of ICT awards for Best Contact Center and Best Employer in the Philippines (2017-2019).

For more information about the IAOP Global Outsourcing 100 list, visit, https://www.iaop.org/Content/25/195/5148

About VXI Global Solutions

VXI is a customer experience company, passionate about designing solutions that augment its clients’ business processes to deliver higher revenue, greater profitability, and happier customers. Founded in 1998, the company has 34,000 employees across 42 locations in North and Latin America, Caribbean, Europe, and Asia Pacific.
VXI offers omni-channel customer care and growth services using technology and tools, including a unified communication platform and purpose-built productivity-enhancing applications that drive higher sales conversion, CSAT, and related key metrics for its clients. Known for its transformation mindset, the company’s IT arm, http://www.symbio.com/, offers digital and business transformation solutions that are seeded in its innovation philosophy of co-creation and seamless augmentation. Get to know us at VXI.com and on LinkedIn and Twitter.

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Peter Mullen
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