BOSTON, July 9, 2019 /PRNewswire-PRWeb/ -- With the goal of furthering client success, iboss has introduced the industry's first Customer Success Engineering team (CSE). Dedicated iboss engineers will now be provided to customers to work closely with them throughout their contract. The introduction of the customer success engineering team reflects the company's ongoing commitment to ensuring clients not only enjoy secure Internet access, but also the highest levels of success.
iboss is seeking to proactively increase investments in the success of their customers, as this will ensure they are able to fully leverage the iboss cloud platform and its security features. Customers will not only be able to enjoy a stronger security posture, but they will also utilize fewer resources.
CSE Team Leader Joe Cosmano explained, "We're doing away with the industry standard of using account managers as middlemen. We believe these new partnerships will drive greater customer satisfaction."
iboss already has established high level of customer satisfaction with a customer net promoter score (NPS) of 47 percent; whereas the average for technology companies stands at 35 percent.
Paul Martini, CEO and Chief Architect at iboss, noted, "Our NPS is almost 20 percent higher than most technology companies, but we can do even better. We are confident that the introduction of our CSE team will dramatically increase this score. It's a game changer."
About iboss
iboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 100 patents and over 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. To learn more, visit http://www.iboss.com
SOURCE iboss
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