Ideagen in strategic partnership with Krow Software to enhance its professional services operations

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The UK-headquartered software firm will work closely with Krow Software to implement its resource management tool

Ideagen has entered into a strategic partnership with a leading professional service automation software provider as it looks to enhance its resource management operations.

The Nottingham-based Governance, Risk and Compliance (GRC) leader will work with Canadian software firm Krow Software.

Krow is next generation professional services automation software which is deployed and built on Salesforce, the leading cloud CRM platform.

Krow will enable Ideagen’s customer delivery team to manage resources across all projects for all products. The software will also provide an easier integration path for all new acquisitions into the wider Ideagen Group.

Amanda O’Neill, Ideagen’s Head of Service Delivery, said: “We are absolutely delighted to be working alongside Krow Software.

“Krow’s outstanding product – native to Salesforce – will help us truly take our professional services operations to the next level which can only benefit our growing, global customer base.”

Ideagen currently has over 5,000 customers globally using its suite of GRC software, but that figure will expand due to the company’s strategic ‘buy-and-build’ acquisition strategy.

Amanda continued: “Krow’s software, and the team behind it, are the perfect fit for Ideagen. We firmly believe that Krow will transform our professional services operation and provide us with the most connected and collaborative platform for customer success.”

Krow Software delivers an intuitive and modern solution for professional services automaton. It’s software helps companies transform service delivery and client success via a single application to manage the performance and profitability of every project, delivering visibility across the entire business.

David Vanheukelom, CEO of Krow Software, said of the tie in with Ideagen: “We are looking forward to working with Ideagen, which is one of the most ambitious and rapidly growing technology firms in the world.

“Ideagen and Krow share the same fundamental beliefs in that the success of the client is of paramount importance to the success of the business. We are absolutely delighted that Ideagen has chosen to work with Krow and we look forward to playing an important part in the future success of the company.”

Mr Vanheukelom added: “It is great to partner with such a forward-thinking and customer-centric organisation in the form of Ideagen. This project is especially exciting because it combines our cutting-edge Krow software with Ideagen’s customer success and elite professional service mindset.”

About Krow Software

Krow Software is the customer-centric PSA developed to build long-term customer relationships through improved customer experiences and better services delivery. Built 100% native on Salesforce, Krow delivers complete customer visibility from sales through service delivery, a modern and seamless customer experience, fully transparent communication between the project team and client to ensure alignment of expectations, integrated customer feedback, and real-time integration with existing back-office systems for more successful project implementation and greater customer success.

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Ralph La Penta
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