iFixOmaha Partners with CTIA to Provide WISE-Certified Wireless Repair Solutions

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For the first time, the growing Cell Phone Repair Industry has a genuine certification for technicians and retail repair centers. Created through collaborative efforts from manufactures, carriers, insurance providers, and leaders in the wireless industry. iFixOmaha was an early adopter of the program and one of the first independent repair brands to qualify their technicians for WISE Level 1 Certification.

Smartphone repair Certification

Jason Dewater, Owner of iFixOmaha

A WISE certified repair provider will give the everyday consumer the peace of mind knowing they are working with a business that has been vetted by industry professionals and are technically skilled to complete the work.

iFixOmaha Partners with CTIA to Provide WISE-Certified Wireless Repair Solutions

iFixOmaha, an award-winning mobile device repair company, has partnered with the wireless network association, CTIA, to authenticate and bolster the quality of their repair retail services. iFixOmaha technicians have successfully completed the Wireless Industry Service Excellence (WISE) Authorized Service Provider (ASP) Certification Program, initiated in October 2019, which enables customers to quickly identify the locations that meet the industry's standards and quality of service.

“The WISE ASP program will benefit the millions of U.S. wireless consumers by establishing industry standards that provide a consistent and reliable experience when they need their wireless device repaired. On average, consumers are now keeping their wireless device for 33 months, increasing the likelihood it will need repair over the course of its lifetime,” said Tom Sawanobori, CTIA SVP and Chief Technology Officer at the program’s launch.

iFixOmaha provides superior repair services for a wide range of wireless electronics, including smartphones, laptops, PCs, and tablets; the company specializes in providing smartphone repairs in 30 minutes, in most cases, and provides a lifetime warranty with all repairs.

The company has led the industry with innovative in-house training since 2012, training local technicians from the ground up with microelectronic repair skills. Now iFixOmaha technicians have access to industry-standard training materials and certifications that will further enrich their technical training. Technicians at iFixOmaha and consumers will benefit from the standardized training curriculum, which reinforces the standards for repair processes and sets the expectation for consistent, high quality service across all four Omaha locations.

“I believe this training gives our company and each of our technicians the ability to ensure the customer that we have the correct knowledge and skills to properly repair a device up to the standards of a governing body and the manufacturers themselves, as well as continue to develop our skills to keep up-to-date with this ever changing industry of technology,” said Troy Ullrich, District Manager of iFixOmaha.

The involvement in the WISE ASP program indicates iFixOmaha’s dedication to meeting specific industrial operation standards such as the provision of quality, consumer-oriented services, adherence to safety codes, electronic diagnoses, data security, and triage services. According to CTIA, every repair location has to have at least one certified technician on-premise during the standard business hours. As the first place award winner of the Best Smartphone Repair by Omaha Magazine since 2017, iFixOmaha boasts a competent and professional team of technicians who have successfully undergone the WISE training curriculum. They have extensive hands-on experience in handling various repair works, part identification, device examinations, disassembly, and reassembly, as well as handling the lithium-ion batteries that feature in the modern smart devices.

“The mobile repair industry has been largely unregulated since its inception, which presented opportunity for unskilled service providers to enter the market. This is especially troublesome because until now it's been difficult for the consumer to tell if the service provider has the necessary skills to complete the work successfully. A WISE certified repair provider will give the everyday consumer the peace of mind knowing they are working with a business that has been vetted by industry professionals and are technically skilled to complete the work. This is game-changing for the general public considering how reliant we have become on our technology,” said Joshua Hample, Co-founder of Certified Cell.

Partnering with Certified Cell for Trusted Pre-Owned Phone Sales

To continue its excellent track-record of providing trusted wireless solutions, iFixOmaha has partnered with Certified Cell to offer a wide range of certified pre-owned mobile devices. This partnership protects consumers by providing a safe and secure way to either buy or sell a pre-owned phone. Every device in the inventory has undergone a thorough inspection conducted by a trained and trusted technician which allows customers to rest assured that whatever device they purchase from Certified Cell meets the quality standards by CTIA and the WISE ASP certification program. Learn more about Certified Cell at http://www.certifiedcell.com.

To learn more about iFixOmaha and its device repair services, visit http://www.ifixomaha.com

About iFixOmaha:
iFixOmaha has been an industry leader since opening their doors in 2012, saving tens of thousands of customers time and money. iFixOmaha is Nebraska's largest independent mobile device repair company, with four locations throughout the Omaha Metro, including two locations open seven days a week. iFixOmaha repairs consumer electronics including smartphones, tablets, laptops, computers, and more, by manufacturers including Apple, Samsung, and LG. Among its extensive service offerings, they also include wireless home and business solutions, such as installation and repairs of Wi-Fi and other wireless home communications, CCTV camera systems, Custom VR networks, smart lighting connections, and other IoT-specific solutions. Most smartphone repairs take 30 minutes and come with a lifetime warranty on all parts and labor. iFixOmaha has been voted First Place Best of Omaha for Smartphone Repair every single year and is rated A+ by the Better Business Bureau. Local schools and businesses trust iFixOmaha for a wide variety of repair services, saving them time and money. For additional information, visit http://www.ifixomaha.com.

Jason DeWater
iFixOmaha LLC
7643 Cass Street, Omaha, NE 68114

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Jason Dewater
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