IMV announces 2020 IMV ServiceTrak™ Imaging Awards at RSNA 2020

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Winners of the 2020 IMV ServiceTrak™ Imaging Awards

2020 IMV ServiceTrak Imaging Badge

IMV, part of Science and Medicine Group, the leading market research and business intelligence provider to the medical imaging industry, announced the category winners of the 2020 IMV ServiceTrak™ Awards in diagnostic imaging equipment at RSNA 2020.

2020 Imaging Awards

MR

  • Best Service: Canon Medical Systems USA, Inc.

CT

  • Best Service: Canon Medical Systems USA, Inc.

Cardiovascular Ultrasound

  • Best Customer Satisfaction: Philips North America
  • Best Service: Philips North America

General Ultrasound

  • Best System Performance: Philips North America
  • Best Service: Philips North America

General X-Ray

  • Best System Performance: Philips North America

Radiation Oncology

  • Best Customer Satisfaction: Varian Medical Systems
  • Best System Performance: Varian Medical Systems
  • Best Service: Varian Medical Systems

Mammography

  • Best Customer Satisfaction: Hologic, Inc.
  • Best System Performance: Hologic, Inc.
  • Best Service: Hologic, Inc.

About IMV, part of Science and Medicine Group
IMV produces an annual series of proprietary ServiceTrak™ Imaging reports derived from extensive phone interviews with imaging professionals in hospital departments and independent imaging centers in the U.S. Imaging professionals are asked to rate their level of satisfaction with the equipment manufacturers, system performance, and the service received for their imaging equipment. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses that are represented by satisfaction ratings of a 9 or 10 on this scale.

The ServiceTrak™ Imaging Awards are presented to the manufacturer with the highest %HS in each of three categories, representing the Industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer who has the highest %HS responses when asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Satisfaction award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.

The 2020 ServiceTrak™ Imaging awards are based on interviews conducted in 2020 with respondents in 3,324 imaging locations having 5,211 instruments.

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