Inaugural Loyalty360 Best in Class Award Winners Announced

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Winners honored during Loyalty360’s 2018 Customer Expo

Loyalty360, The Association for Customer Loyalty, has announced the winners for its Best in Class Awards, which were awarded in a ceremony on the evening of October 24th, during the first day of the 2018 Customer Expo conference. The awards recognize brands that are innovating in nine categories, each representing important aspects of customer loyalty. Winners were chosen by the members of the Loyalty360 editorial staff, analysts, and feedback from Loyalty360 Customer Award judges. Nominations were based on several factors including Loyalty360 Award entries and nominations, interviews, overall program impact, and industry and association involvement over the past 18 months.

The winners are as follows:

Partnerships:
ABC Fine Wine & Spirits
Brierley + Partners
AARP
Caesars Entertainment
Wyndham Hotels & Resorts
YesWay
 
Customer Focus:
Sephora
Craftworks Restaurants & Breweries
SONY Rewards
ULTA Beauty
Domino’s
Giant Eagle
Chevron
Hertz
ABC Fine Wine & Spirits
MGM Resorts International
AARP
YesWay
 
CX Strategy:
LIDS
Giant Eagle
VMware
Overstock.com
FedEx
Ally Financial
Best Western
 
Customer Experience Team:
Sephora
Craftworks Restaurants & Breweries
SONY Rewards
VMware
Luxottica
Canadian Red Cross
 
Program Strategy:
LIDS
ULTA Beauty
Domino’s
Luxottica
AccorHotels
Adidas
Ally Financial
Sleep Number
 
Employee Focus:
ULTA Beauty
Overstock.com
Caesars Entertainment
 
Agency:
Brierley + Partners
Epsilon
Lenati
Baesman Insights & Marketing
 
Technology:
Epsilon
Baesman Insights & Marketing
SAP
Oracle
CrowdTwist
 
Customer Loyalty:
Chevron
MGM Resorts International
AccorHotels
Hertz
Adidas

“We continue to see an increased focus around all facets of customer, channel and brand loyalty. There is a vanguard in the industry that are proactively developing the processes that are creating unique and measurable experience and internal support, socialization of importance as to the impact of how true customer focus can bolster the brand in a powerful manner. It is a pleasure to have these brands, solution providers and consultants as members of Loyalty360, we appreciate all they do for the industry and their passion, commitment and focus is to be relished as stewards of this industry.”
 
For more information about the Loyalty360 Customer Awards or Customer Expo 2018, contact carlystemmer(at)loyalty360(dot)org or visit our website at customerexpo.com.
 
About Loyalty360 

Loyalty360 is an unbiased, objective, and market-driven association for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, we've created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer.
 
About Customer Expo 

Loyalty360’s Customer Expo will focus on all aspects of the customer journey, including an exploration of crucial audiences both internal and external. Through a robust slate of best-in-class speakers and interactive discussions, actionable case studies, and proven world class technology suppliers, attendees will learn about the latest theories, best practices, relevant case studies, emerging trends, and strategies that drive measurable behavioral change and quantifiable results.

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Mary Timmons
Loyalty360
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