SAN FRANCISCO (PRWEB) August 08, 2019
Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that the company’s Studio Intelligent Virtual Agent (IVA) platform earned Frost & Sullivan’s Customer Value Leadership Award for the IVA market. Inference will officially accept the award at Frost & Sullivan’s annual Excellence in Best Practices Awards Gala this September in Austin, TX.
“Earning Frost & Sullivan’s Customer Value Leadership Award stands as validation of our impact not just on the customers we serve, but on the IVA market as a whole,” said Callan Schebella, CEO of Inference Solutions. “Intelligent virtual agents are catalyzing a major shift in how businesses serve and support their customers, and we’re honored to be singled out for our role in growing the IVA space.”
Frost & Sullivan’s Customer Value Leadership Awards honor business leaders in key growth segments, evaluated on two primary macro-level categories: customer impact and business impact. Inference and its Studio IVA platform were carefully measured against five key criteria in each of these two categories, following Frost & Sullivan’s 10-step process to evaluate award candidates and assess their fit within these best practices criteria.
“The intelligent virtual agent market has been gaining momentum steadily over the years, driven in large part by Inference Solutions’ determination to build a platform that not only harnesses the power of AI to elevate the customer experience, but to do it in a way that enables businesses to deploy IVAs easily and affordably,” said Nancy Jamison, principal analyst at Frost & Sullivan. “Inference has democratized the IVA deployment process and brought the latest virtual agent functionality within reach of organizations of all sizes. Moreover, Inference’s unique pricing model and its ability to deliver Studio’s robust capabilities without complex professional services engagements have vaulted the company into a strong leadership position.”
This Frost & Sullivan award is the latest in what has become a steady stream of industry accolades. In May, DMG Consulting recognized Inference as the IVA global market share leader based on number of customers, with 15.8% share of the global market. Prior to that, Inference Studio won a Gold Stevie Award for best new version of an IVR solution, and the platform also earned a 2019 Internet Telephony Product of the Year Award.
Visit https://www.inferencesolutions.com/ to learn more about Inference’s award-winning intelligent virtual agent platform.
About Inference Solutions
Founded in 2011 and headquartered in San Francisco, Inference Solutions is a global provider of Intelligent Virtual Agents for sales and service organizations. Inference’s AI-powered Intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents today over voice, chat and text. Inference is trusted by organizations around the world – from small business to the fortune 5000. Businesses and government organizations trust Inference to streamline inbound and outbound customer communications and service. Inference is resold by T1, T2 & T3 carriers, as well as by UC and Contact Center software providers to extend their automated self-service capabilities. For more information, visit http://www.inferencesolutions.com/.
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