New company identity and next-generation platform reflect a continued focus on integrated care, automation, and more efficient healthcare operations
WEST CONSHOHOCKEN, Pa., Nov. 11, 2026 /PRNewswire-PRWeb/ -- InfoMC, a provider of enterprise care and utilization management technology, today announced its rebrand to InfoMC Health and the introduction of incedo8, the next generation of its enterprise platform. The new identity and technology offering reflect the company's continued growth, expanded capabilities, and commitment to advancing healthcare solutions that address the industry's increasingly complex demands.
The transition to InfoMC Health better reflects the full breadth of the company's healthcare expertise. Rooted in behavioral health, the company has long served health plans, payers, provider organizations, and public-sector programs managing physical, behavioral, and social needs across diverse populations.
"InfoMC Health represents who we are today and where we're headed," said JJ Farook, CEO of InfoMC Health. "Together with the introduction of incedo8, we're building on a foundation of more than 30 years of experience and continuing to invest in innovation that helps healthcare organizations work more efficiently, improve care coordination, and better serve their members."
Introducing incedo8: Advancing Utilization Management Through AI-Assisted Automation
The incedo8 platform combines AI-assisted authorization approvals, a redesigned user experience, and a modern, standards-based architecture to help healthcare organizations improve operational efficiency, reduce administrative burden, and manage increasingly complex workflows.
The initial incedo8 release, focused on utilization management, is available now, with additional capabilities to follow in stages. Highlights include:
- AI-Assisted Authorization Approvals: Machine learning analyzes historical authorization patterns to identify requests eligible for automatic approval based on customer-defined confidence thresholds, reducing repetitive manual reviews while maintaining clinical oversight of decisions requiring professional judgment. Requests that require review are automatically routed to the appropriate reviewers or teams, reducing manual triage.
- Modern, Standards-Based Architecture: An API-first, microservices-based design supports interoperability through FHIR and X12 data exchange, as well as custom flat-file formats, and aligns with industry standards and regulatory requirements, including the prior authorization provisions of the CMS Interoperability and Prior Authorization Final Rule (CMS-0057-F).
- Redesigned User Experience: A modern, intuitive interface and streamlined workflows simplify daily tasks and improve efficiency for utilization management teams.
The platform also supports modular adoption, allowing customers to transition individual capabilities as they become available. Its flexible design accommodates a broad range of healthcare programs and business models, including commercial insurance, Medicare Advantage, Medicaid, behavioral health, Employee Assistance Programs (EAPs), third-party administrators (TPAs), and specialized programs.
"With incedo8, we're bringing together AI-assisted automation, streamlined workflows, and a modern, standards-based architecture to address the operational challenges healthcare organizations face every day," said Steven Vertrees, Chief Product and Technology Officer at InfoMC Health. "Our focus is on using technology to reduce repetitive administrative work, improve efficiency, and support faster, more informed decisions while maintaining the clinical oversight that is essential to utilization management."
Built on a Proven Foundation
The launch of incedo8 builds on InfoMC Health's established incedo™ platform, which supports more than 30 million members across a wide range of healthcare programs. The new platform carries forward the operational knowledge gained from supporting these programs at scale.
Following the initial utilization management release, care management and claims management capabilities are planned for subsequent releases.
About InfoMC Health
Founded in 1995 as InfoMC, InfoMC Health provides enterprise care and utilization management technology for health plans, payers, provider organizations, and public-sector healthcare programs. With deep roots in behavioral health, the company helps organizations coordinate whole-person care across physical, behavioral, and social needs, supporting more than 30 million members through its established incedo™ platform. The integrated platform connects care management, utilization management, and other healthcare operations through configurable workflows, shared information, and interoperability capabilities to improve efficiency, strengthen care coordination, and support better outcomes.
For more information, visit www.infomchealth.com.
Media Contact
Angela Madara, InfoMC Health, 1 215-287-8437, [email protected], www.infomchealth.com
SOURCE InfoMC Health
Share this article