Inoria launches new Conversational AI initiative, INO AI grouping the company's in-house expertise and unique self-service capabilities with best-of-breed AI technology partners serving as the industry's go-to source for next-generation customer interactions. Inoria will be at Genesys Xperience 24, on May 13 to 15 in Denver, Colorado.
DENVER, May 13, 2024 /PRNewswire-PRWeb/ -- Genesys Gold Partner launches innovative approach to AI self-service at Xperience 24
Inoria, a full-suite contact center solutions and service partner announces the launch of its new initiative grouping its Conversational Artificial Intelligence (AI) offerings under the name, INO AI. This bold, impactful alliance between in-house AI expertise and unique self-service capabilities, coupled with best-of-breed technology partners serves as the industry's go-to source for next-generation customer interactions.
With an ever-increasing footprint in the North American market, Inoria is strategically aligned to meet evolving market and customer demands through AI-assisted interactions. Chatbots, voicebots and other AI-enabled tools resolve customer inquiries in real time, reducing the strain placed on agents, delivering improved, integrated customer experiences. Live agents are also supported by AI through Agent Assist solutions: Knowledge Bases, Natural Language Understanding and Generative AI working together to enable efficient and timely interactions.
AI Self-Service "One-Stop-Shop"
INO AI is the culmination of decades of expertise in Conversational AI, customer implementations and unique capabilities delivering a high-touch consultancy and iterative approach that blends intuitive customer experiences with business requirements.
"Customer-facing organizations must keep pace by quickly evolving to meet market needs," said Joe Bigio, Co-Founder and EVP of Inoria. "INO AI perfectly responds to this need acting as a "one-stop-shop" focused entirely on delivering efficient, optimal customer interactions using artificial intelligence to propel human conversations. INO AI has assembled all the building blocks required to propel AI-enabled digital transformation under one roof – whether transitioning from an IVR to a voicebot, optimizing current tools or introducing new technologies – for a more personalized, consultative approach that meets business outcomes."
INO AI is:
- Collaborative, knowledgeable and highly experienced AI professionals
- Data-driven consultative approach that improves current and future interactions
- User-centered design based on customer and business requirements
- Personalized self-service solutions adapted by channel to improve customer experiences
- Closely aligned with best-of-breed AI technology partners
- Successful implementations with proven results
- Continuous learning and improvements
Partnered with Premier AI Technology Providers
Inoria is backed by innovative partners specializing in Conversational AI technologies, Cognigy, Kore.AI and Parloa, along with existing customer experience solution providers, Genesys and Talkdesk, who have built-in Conversational AI capabilities. Together, they work collaboratively to deliver human-centered interactions.
Inoria, a Genesys Gold Partner and awarded the North American Partner of the Year (Canada) is attending and sponsoring Genesys Xperience 24, taking place May 13 to 15 in Denver, Colorado.
ABOUT INORIA
Inoria is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.
More than contact center expert consulting, Inoria is about enriching the customer experience. For more information, visit www.inoria.com.
SUPPORTING RESOURCES
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© 2024 Inoria. Inoria is a registered trademark of Inoria Inc. All other product/company names are used for identification purposes only and may be the trademarks of their respective owners. All rights reserved.
Media Contact
Marsha Kagan, Inoria, 1 514.270.5464 4533, [email protected], www.inoria.com
SOURCE Inoria
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