Inoria's partnership with Parloa expands its INO AI self-service offerings, reinforcing its commitment to meeting market demands for AI-assisted customer interactions. This collaboration enables Inoria to deliver advanced, natural-sounding AI-assisted conversations that enhance customer engagement and optimize contact center operations.
MONTREAL, Sept. 3, 2024 /PRNewswire-PRWeb/ -- Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration marks a significant expansion of Inoria's INO AI self-service offerings, reinforcing its commitment to meeting market demands for AI-assisted interactions. These include chatbots, voicebots, agent assist and other AI-enabled tools that resolve customer inquiries in real time.
Highly regarded within the European market, Parloa was chosen as an INO AI partner due to its best-in-class contact center platform with AI-powered voice interactions that innately understand conversations and sound remarkably human. Their enterprise-grade contact center platform and vision for AI-enabled voice technology seamlessly align with the transformation goals of contact center organizations, and Inoria's principal customers in industries such as insurance and finance.
"This partnership signifies a major advancement in the AI customer service landscape, solidifying INO AI as the premier choice for AI-powered digital transformation," said Joe Bigio, Co-Founder and EVP of Inoria. "By combining Parloa's unique AI performance capabilities across channels with Inoria's consultative self-service experience and expertise, together we can deliver personalized, impactful customer experiences. We look forward to leveraging Parloa's technology to set new standards in customer engagement and satisfaction."
This collaboration integrates Parloa's advanced AI platform with Inoria's deep industry expertise and strategic insight to enhance service quality through natural-sounding conversations and exceptional experiences across channels. This unified approach empowers customers to swiftly resolve queries and allows contact center organizations to optimize workflows, and save time and money, while enabling agents to focus on more complex issues.
"Our partnership with Inoria is an important next step in expanding our presence in North America," said Malte Kosub, Co-Founder and CEO of Parloa. "Combining our best-in-class AI platform with Inoria's deep AI expertise and self-service capabilities ensures that we can deliver highly personalized and effective customer interactions, revolutionizing the way contact centers operate. We're extremely pleased to be working with a partner that brings such complementary know-how in elevating customer support."
Inoria and Parloa are currently collaborating on new AI-centered initiatives. You can find Inoria at Parloa's WAVE 2024 conference in Berlin, Germany on September 12th.
ABOUT INORIA
Inoria is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.
More than contact center expert consulting, Inoria is about enriching the customer experience. For more information, visit www.inoria.com.
ABOUT PARLOA
Parloa is a leading AI company for the automation of customer service. Parloa's platform unites humans and AI in one team to take companies' service quality to a new level through AI-based customer service, natural-sounding conversations, and outstanding service experiences on the phone and all communication channels. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing contact center agents to focus on complex issues. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs about 250 people in Berlin, Munich, and New York.
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Media Contact
Marsha Kagan, Inoria, 1 514.270.5464 X 4533, [email protected] , www.inoria.com
SOURCE Inoria
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