InspiriTec Team Achieves Pinnacle of Excellence Award

Share Article

Resourceful team at Fort Knox serves Army clients seamlessly in the midst of a pandemic year – and earns the prestigious award at the same time.

InspiriTec is proud to announce that our team serving the Information Technology Services Department (ITSD), U.S. Army Human Resource Command Center, Fort Knox, Kentucky, has qualified for the Team Certified Pinnacle of Excellence Award from HDI.

The award means that fully 100 percent of our team members have met the highest HDI standards of excellence. Since 1979, HDI of Colorado Springs, Colorado, has been a national leader in promoting excellence in the technical service and support community.

“We set the bar high,” said delighted InspiriTec CEO John Connolly. “There are two levels, but we said, ‘We’re going for the highest level, we want 100 percent.’ And when we bring on new staff, there will be an expectation that they will join us at that level.”

To earn the certification, all team members are issued HDI study materials; they take a rigorous, timed test on the elements covered. They must achieve a grade of 80 or above to pass. All members of the team must pass for the entire team to be certified.

“We didn’t have to do this,” Connolly said. “We did it to give that extra assurance and commitment to our client, and that extra encouragement, pride, and cohesiveness to a team that has shown amazing adaptability and resourcefulness in the past year.”

That’s especially meaningful at InspiriTec, with its long commitment to hiring differently abled people and veterans. “We take advantage of the world’s diminished expectations of these people,” Connolly says. “We know what they’re capable of, and we know they aspire to great things. We assist them in doing just that.”

What’s amazing is that the Fort Knox team did all this in the middle of the pandemic year.

The first “class” of InspiriTec analysts had barely gotten trained and settled into their offices when the call came to relocate and start working from home. The second “class” never even had the chance to be trained in person. Seth Elmore, InspiriTec team leader, said, “The first class suddenly were tossed into the fire. And then the second class not only had to be 100 percent remotely trained but also 100 percent working from home.”

InspiriTec Quality training manager Marvin Dye said, “It was really sudden for us. But all our analysts came together and adjusted really quickly. It was an impressive thing to see.”

On top of all the disruptions, our Fort Knox ITSD team managed to achieve the Team Certified Pinnacle of Excellence Award from HDI. “They were enthusiastic about it,” said Matthew Pawson, InspiriTec assistant program manager. “We all said, ‘Let’s just go for it.’ ”

Elmore reports that “many of our clients have said, “I don’t know how you folks have managed all this.” Dye adds: “I love supporting the Army and the civilians who support them. They had to make the same transition when the pandemic hit, so they understand what we had to do. We’re all on the same page.”

For more information about the HDI Team Certified Award, click here. For more information about the work and mission of InspiriTec, visit them at InspiriTec.org.

About InspiriTec

InspiriTec provides award-winning Contact Center and IT Help Desk solutions, delivering superior customer service by combining customized technology with affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals. InspiriTec was founded in 2000 by a core management team under the Computer Science program at the University of Pennsylvania. Today, employees perform under an innovative model that integrates intelligent technology with inspiring compassion to raise the standards of contact center and IT support for businesses, nonprofits, and government organizations.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Dean Marino
InspiriTec, Inc.
+1 215-574-6714
Email >
Visit website